Prestige 662H/HW Series User’s Guide
48.3 Problems with the DSL LED
Table 157 Troubleshooting the DSL LED
PROBLEM | CORRECTIVE ACTION |
|
|
The DSL LED is | Check the telephone wire and connections between the Prestige DSL port and the |
off. | wall jack. |
| Make sure that the telephone company has checked your phone line and set it up |
| for DSL service. |
| Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to the |
| Maintenance chapter (web configurator) or the System Information and Diagnosis |
| chapter (SMT). |
48.4 Problems with the LAN Interface
Table 158 Troubleshooting the LAN Interface
PROBLEM | CORRECTIVE ACTION |
|
|
I cannot access the | If the 10M/100M LEDs on the front panel are both off, refer to the Problems |
Prestige from the | with the LAN LED section. |
LAN. | Make sure that the IP address and the subnet mask of the Prestige and your |
| computer(s) are on the same subnet. |
I cannot ping any | If the 10M/100M LEDs on the front panel are both off, refer to the Problems |
computer on the LAN. | with the LAN LED section. |
| Make sure that the IP address and the subnet mask of the Prestige and the |
| computers are on the same subnet. |
48.5 Problems with the WAN Interface
Table 159 Troubleshooting the WAN Interface
PROBLEM | CORRECTIVE ACTION |
|
|
I cannot get a | The ISP provides the WAN IP address after authenticating you. Authentication |
WAN IP address | may be through the user name and password, the MAC address or the host name. |
from the ISP. | The username and password apply to PPPoE and PPPoA encapsulation only. |
| |
| Make sure that you have entered the correct Service Type, User Name and |
| Password (be sure to use the correct casing). Refer to the WAN Setup chapter |
| (web configurator) or the Internet Access chapter (SMT). |
455 | Chapter 48 Troubleshooting |