Prestige 662H/HW Series User’s Guide
48.6 Problems with Internet Access
Table 160 Troubleshooting Internet Access
PROBLEM | CORRECTIVE ACTION | |
|
| |
I cannot access | Make sure the Prestige is turned on and connected to the network. | |
the Internet. | If the DSL LED is off, refer to the Problems with the DSL LED section. | |
| ||
| Verify your WAN settings. Refer to the chapter on WAN setup (web configurator) or | |
| the section on Internet Access (SMT). | |
| Make sure you entered the correct user name and password. | |
| If you use PPPoE pass through, make sure that bridge is turned on. See the Menu 1 | |
| General Setup chapter for details. | |
| For wireless stations, check that both the Prestige and wireless station(s) are using | |
| the same ESSID, channel, WEP keys (if WEP encryption is activated) and | |
| authentication method. | |
Internet | Check the schedule rules. Refer to the Call Scheduling chapter (SMT). | |
connection | If you use PPPoA or PPPoE encapsulation, check the idle | |
disconnects. | ||
the WAN Setup chapter (web configurator) or the Remote Node Configuration | ||
| chapter (SMT). | |
| Contact your ISP. | |
|
|
48.7 Problems with the Password
Table 161 Troubleshooting the Password
PROBLEM | CORRECTIVE ACTION |
|
|
I cannot | The username is “admin”. The default password is “1234”. The Password and |
access the | Username fields are |
Prestige. | and username using the proper casing. |
| If you have changed the password and have now forgotten it, you will need to upload |
| the default configuration file (Refer to the Resetting the Prestige section in the |
| Introducing the Web Configurator chapter). This restores all of the factory defaults |
| including the password. |
Chapter 48 Troubleshooting | 456 |