Prestige 662H/HW Series User’s Guide
48.8 Problems with the Web Configurator
Table 162 Troubleshooting the Web Configurator
PROBLEM | CORRECTIVE ACTION | |
|
| |
I cannot access | Refer to the Quick Start Guide for hardware connections. | |
the web | Make sure that there is not an SMT console session running. | |
configurator. | ||
Check that you have enabled web service access. If you have configured a secured | ||
| ||
| client IP address, your computer’s IP address must match it. Refer to the chapter on | |
| remote management for details. | |
| For WAN access, you must configure remote management to allow server access | |
| from the Wan (or all). You must also configure a firewall rule to allow access from the | |
| WAN. Refer to the chapters on remote management and firewall for details. | |
| Your computer’s and the Prestige’s IP addresses must be on the same subnet for | |
| LAN access. | |
| If you changed the Prestige’s LAN IP address, then enter the new one as the URL. | |
| Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web | |
| service. | |
| See also the Problems with Remote Management section. | |
|
|
48.9 Problems with Remote Management
Table 163 Troubleshooting Remote Management
PROBLEM | CORRECTIVE ACTION | |
|
| |
I cannot remotely | Refer to the Remote Management Limitations section in the Remote Management | |
manage the | Configuration chapter for scenarios when remote management may not be | |
Prestige from the | possible. | |
LAN or WAN. |
| |
Use the Prestige’s WAN IP address when configuring from the WAN. | ||
| ||
| Use the Prestige’s LAN IP address when configuring from the LAN. | |
|
| |
| Refer to for instructions on checking your LAN connection. | |
|
| |
| Refer to the Problems with the LAN Interface section for instructions on checking | |
| your WAN connection. | |
| See also the Problems with the Web Configurator section. | |
|
|
457 | Chapter 48 Troubleshooting |