ZyXEL Communications P-2302HW manual Example- Trace Example on a crashed system

Prestige 2302 Support Notes

2.Enter the SMT through the console port

3.Enter SMT Menu 24.8-CI command mode

4.Type the following commands:

ƒ sys trcp sw on (turn on packet trace)

ƒsys errctl 3 (save crash information and set the system to enter the mode after the crash)

ƒpoe debug 1 (turn on pppoe debug)

ƒdev dial 1 (dial to remote node 1)

5.After you have entered the commands, you can send the saved logs in case your Prestige crashes and there’s nothing you can do to bring the connection up.

6.If the Prestige crashes and you are able to enter the command mode, enter 'atds' in debug mode to display the logs. Copy the logs and send them to us.

7.If the Prestige does not crash but you still can not dial out to your ISP for Internet connection. Capture the following logs. Copy the logs and send them to us.

ƒsys trcp sw off (turn off packet trace)

ƒsys log disp i (display system error logs)

ƒsys trcp parse (display detailed trace results)

Example- Trace Example on a crashed system

ras> sys trcp sw on ras> sys errctl 3 ras> poe debug 1 ras> dev dial 1

Start dialing for node <GPMI>...

poeNetCmdExe: chann poe0 event x420

poeChannDial: start session, peer<GPMI>

bdcastInit: pch poe0

poePut1SrvcName: '' len 0 host-uniq 31303030 len 4

putPoeHdr: ver 1 type 1 code x09 sess-id 0 len 12(x000C)

bdcastSendInit: l1.pktTx() failed, pch poe0 ch enet0

poePut1SrvcName: '' len 0 host-uniq 31303030 len 4

putPoeHdr: ver 1 type 1 code x09 sess-id 0 len 12(x000C)

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