Chapter 25 Troubleshooting

5Reset the device to its factory defaults, and try to access the ZyXEL Device with the default IP address. See Section 2.3 on page 41.

6If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions.

Advanced Suggestions

•If your computer is connected to the WAN port or is connected wirelessly, use a computer that is connected to a LAN/ETHERNET port.

I can see the Login screen, but I cannot log in to the ZyXEL Device.

1Make sure you have entered the user name and password correctly. The default user name is admin, and the default password is 1234. These fields are case-sensitive, so make sure [Caps Lock] is not on.

2Disconnect and re-connect the power adaptor or cord to the ZyXEL Device.

3If this does not work, you have to reset the device to its factory defaults. See Section 2.3 on page 41.

25.3Internet Access

I cannot access the Internet.

1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.4 on page 36.

2Make sure you entered your ISP account information correctly in the wizard. These fields are case-sensitive, so make sure [Caps Lock] is not on.

3If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless client are the same as the settings in the AP.

4Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.

5If the problem continues, contact your ISP.

I cannot access the Internet anymore. I had access to the Internet (with the ZyXEL Device), but my Internet connection is not available anymore.

1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.4 on page 36.

2Disconnect and re-connect the power adaptor to the ZyXEL Device.

3Turn the ZyXEL Device off and on.

 

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P-2302HWUDL-P1 Series User’s Guide