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ZyXEL Communications P-2302HWUDL-P1 Series manual 292

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Chapter 25 Troubleshooting

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292	P-2302HWUDL-P1 Series User’s Guide

Contents

User’s Guide Page About This User's Guide Document Conventions Page Safety Warnings Page Page Contents Overview Page Table of Contents Page Page Page Page Part IV: Security Part V: Management Page Part VI: Maintanence and Troubleshooting Part VII: Appendices and Index Page List of Figures Page Page Page Page Page List of Tables Page Page Page PART Introduction Wizards and Status Page Introducing the ZyXEL Device 1.1.2VoIP Trunking Gateway 1.1.3 DECT Base Station Feature 1.1.4 ZyXEL Device’s USB Support 1.1.5 ZyXEL Device’s Router Features 1.2 Ways to Manage the ZyXEL Device 1.3Good Habits for Managing the ZyXEL Device 1.4LEDs (Lights) Page Page Introducing the Web Configurator 2.1 Web Configurator Overview 2.2Accessing the Web Configurator Page 2.3Resetting the ZyXEL Device 2.4 Web Configurator Main Screen 2.4.1 Title Bar 2.4.2 Navigation Panel Page 2.4.3 Main Window 2.4.4 Status Bar Page Wizard Setup 3.1 Main Wizard Screen 3.2 Connection Wizard 3.2.1 Welcome 3.2.2System Information 3.2.3 Wireless Network Setup Page Page 3.2.4 ISP Parameters Page 3.2.5 Your IP Address 3.2.6 WAN IP Address Assignment Page Page 3.2.7 MAC Address 3.2.8 Apply the Connection Wizard Setting 3.3 VoIP Setup Wizard 3.3.1 SIP Settings 3.3.2 Registration Complete Page 3.4 Bandwidth Management Wizard 3.4.1 Welcome 3.4.2 General Information 3.4.3 Services Setup 3.4.4 Priority Setup 3.4.5 Finish Status Screens 4.1 Status Screen Page Page 4.2 Any IP Table Window 4.3 DHCP Table Window 4.4 VoIP Statistics Window Page 4.5 BW MGMT Monitor Window Page 4.6 Packet Statistics Window Page Page Page Network Page Wireless LAN 5.1 Wireless Network Overview 5.2Wireless Security Overview 5.2.4 Encryption 5.3 Additional Wireless Terms 5.4General WLAN Screen 5.4.1 No Security 5.4.2 WEP Encryption Screen 5.4.3 WPA(2)-PSK Page 5.4.4 WPA(2) Authentication Screen 5.5 OTIST Screen Page 5.5.1Notes on OTIST 5.6MAC Filter Page 5.7 Wireless LAN Advanced Setup Page WAN 6.1 WAN Overview 6.1.3MAC Address 6.1.4 RIP Setup 6.1.5 DNS Server Address Assignment 6.2WAN Screens 6.2.2 WAN Internet Connection Screen (Roadrunner) 6.2.3 WAN Internet Connection Screen (PPPoE) Page 6.2.4 WAN Advanced Screen Page 6.2.5 WAN Traffic Redirect Screen Page LAN 7.1 LAN Overview 7.1.2 DHCP Setup 7.1.3 LAN TCP/IP 7.1.4 DNS Server Address 7.1.5 RIP Setup 7.1.6 Multicast 7.1.7 Any IP 7.2 LAN Screens 7.2.2 LAN DHCP Setup Screen 7.2.3LAN Static DHCP Screen 7.2.4LAN Client List Screen 7.2.5 LAN IP Alias Screen 7.2.6 LAN Advanced Screen Page Page NAT 8.1 NAT Overview 8.1.2 Trigger Port Forwarding 8.2 NAT Screens 8.2.2 NAT Port Forwarding Screen 8.2.3 NAT Port Forwarding Edit Screen 8.2.4 NAT Trigger Port Screen Page 8.2.5 NAT ALG Screen Page ART VoIP Page SIP 9.1 SIP Overview 9.1.4 SIP Call Progression 9.1.5SIP Client Server Page 9.1.6RTP 9.1.7 NAT and SIP 9.1.8 Voice Coding 9.2 Custom Tones (IVR) 9.2.1 Quality of Service (QoS) 9.3 SIP Screens 9.3.2 Advanced SIP Setup Screen Page Page Page 9.3.3 SIP QoS Screen Page Phone 10.1 Analog Phone Overview Page Page 10.2 Phone Screens 10.2.2 Advanced Analog Phone Setup Screen Page 10.3 DECT Base Station Overview Page 10.3.2Using your DECT Phone 10.3.3DECT Phone Screen Page 10.3.4 Common Phone Settings Screen 10.3.5 Phone Region Screen 10.3.6 Phone Ext. Table Setup Screen Page 10.3.7 Advanced Phone Ext. Table Setup Screen Page Phone Book 11.1 Phone Book Screens Page 11.1.2 Speed Dial Screen Page PSTN Line 12.1 PSTN Line Overview 12.2PSTN Line Screen Page VoIP Trunking 13.1 VoIP Trunking Overview 13.2 VoIP Trunking and Security 13.2.1 Auto Attendant and Authentication 13.2.2 Peer Call Authentication 13.3 Call Rules 13.4 VoIP Trunking Scenarios 13.5 Trunking General Screen 13.6 Trunking Peer Call Screen Page 13.7 Trunking Call Rule Screen Page 13.8 VoIP Trunking Example: VoIP to PSTN 13.8.3 Configuration Details: Incoming 13.9 VoIP Trunking Example: PSTN to PSTN via VoIP 13.9.1 Background Information 13.9.2 Configuration Details: Outgoing Page 13.9.3 Configuration Details: Incoming 13.9.4 Call Progression Page Security Page Firewall 14.1 Firewall Overview 14.1.3 Guidelines For Enhancing Security With Your Firewall 14.1.4The Firewall, NAT and Remote Management 14.2 Triangle Route 14.2.2 Solving the “Triangle Route” Problem 14.3 Firewall Screens 14.3.2 Firewall Services Screen Page Page Content Filter 15.1 Content Filtering Overview 15.2 Content Filtering Screens Page 15.2.2 Content Filter Schedule Screen Page Management Page Static Route 16.1 Static Route Overview 16.2 Static Route Screens 16.2.2 IP Static Route Edit Screen Page Page Bandwidth MGMT 17.1 Bandwidth Management Overview 17.1.2 Proportional Bandwidth Allocation 17.1.3 Application-basedBandwidth Management 17.1.4 Subnet-basedBandwidth Management 17.1.5 Application- and Subnet-basedBandwidth Management 17.1.6 Scheduler 17.1.7 Maximize Bandwidth Usage Page 17.1.8 Bandwidth Borrowing 17.2 Bandwidth Management Screens Page Page 17.2.2 Bandwidth Class Setup Screen 17.2.3 Bandwidth Class Edit Screen 17.2.4 Bandwidth Monitor Screen Page Remote MGMT 18.1 Remote Management Overview 18.2 Remote Management Screens 18.2.3 FTP Screen 18.3 SNMP 18.3.1Supported MIBs 18.3.2 SNMP Traps 18.3.3 Configuring SNMP 18.3.4 DNS Screen 18.3.5 Security Screen Page UPnP 19.1 Introducing Universal Plug and Play 19.2 UPnP Examples Page Page 19.2.2 Using UPnP in Windows XP Example Page Page Page Page Page 19.3 General Page Sharing a USB Printer 20.1 Overview 20.2 Requirements 20.3Configure a TCP/IP Printer Port Page Page Page 20.4 Print Server Screen 20.5 Adding a New Printer Example Page Page Page Page 20.6 Macintosh OS X Adding Printer Example Page Page File Sharing 21.1 File Sharing Implementation Overview 21.2Sharing Files via the ZyXEL Device 21.3 User Accounts 21.4 File Sharing - General Screen Page 21.5 Examples of Accessing Files via the ZyXEL Device 21.5.2 Using the Run Utility to Share Files 21.5.3 Using FTP to Share Files 21.5.4 Using the Workgroup Name to Access Files Page Maintanence and Troubleshooting Page System 22.1 System Overview 22.2 Dynamic DNS Overview 22.2.1 DNS Server Address Assignment 22.2.2Dynamic DNS 22.2.3Dynamic DNS Screen Page 22.3 Time Setting Overview 22.3.2 Resetting the Time 22.3.3Time Settings Screen Page Page Log 23.1 Logs Overview 23.2 Logs Screens 23.2.2 Log Settings Screen Page 23.3 Log Message Descriptions Page Page Page Page Page Page Page Tools 24.1 Tools Overview 24.2 Tools Screens 24.2.2Firmware Upload Screens 24.2.3 Configuration Screen 24.2.4Restore Configuration Screens 24.2.5 Restart Screen Page Troubleshooting 25.1Power, Hardware Connections, and LEDs 25.2 ZyXEL Device Access and Login 25.3Internet Access 25.4Phone Calls and VoIP 25.5Problems With USB Device Connection Page Page Appendices and Index Page Product Specifications Specification Tables Page Page Power Adaptor Specifications Page Page Pop-upWindows, JavaScripts and Java Permissions Internet Explorer Pop-upBlockers Page Page JavaScripts Java Permissions Page IP Addresses and Subnetting Introduction to IP Addresses Structure Subnet Masks Notation Subnetting Example: Four Subnets Example: Eight Subnets Subnet Planning Configuring IP Addresses Setting up Your Computer’s IP Address Windows 95/98/Me Page Page Windows 2000/NT/XP Page Page Page Page Macintosh OS Page Linux Page Page Page SIP Passthrough Enabling/Disabling the SIP ALG Signaling Session Timeout Audio Session Timeout Page Internal SPTGEN Internal SPTGEN Overview The Configuration Text File Format Internal SPTGEN FTP Download Example Internal SPTGEN FTP Upload Example Example Internal SPTGEN Menus Page Page Page Page Page Page Page Page Page Page Page Command Examples Services Page Page Page Legal Information Copyright Certifications Page ZyXEL Limited Warranty Page Customer Support Page Page Page Index