ZyXEL Communications P-312 manual Problems with Internet Access, Problems with the Firewall

P312 Broadband Security Gateway

21.4 Problems with Internet Access

Table 21-4 Troubleshooting Internet Access

Problem

Corrective Action

Cannot access the Internet.

Connect your Cable/xDSL modem with the Prestige using appropriate cable.

Check with the manufacturer of your Cable/xDSL modem about the cable requirement because for some modems you may require crossover cable and for others regular patch cable.

Verify your settings in Menu 3.2 and Menu 4.

21.5 Problems with the Firewall

Problem	Corrective Action
Cannot configure the	You can ONLY configure the firewall via Prestige Web Configurator
firewall.	or CI command. You will not be able to access the Prestige Web
	Configurator from the WAN if:
	The firewall is activated, as the firewall by default, blocks all WAN to
	LAN traffic. To access the Prestige Web Configurator from the WAN
	when the firewall is activated, you will need to create a firewall rule
	(see the examples chapter) to allow web traffic initiated from the
	WAN.
	You have applied a filter in Menu 3.1 (LAN) or in Menu 11.5 (WAN) to
	block Web service.
	You have an SMT console session running.

Troubleshooting 21-3