ZyXEL Communications P-312 manual Troubleshooting, Problems Starting Up the Prestige

P312 Broadband Security Gateway

Chapter 21

Troubleshooting

This chapter covers the potential problems you may run into and the possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem. Please see our supporting disk for further information.

21.1 Problems Starting Up the Prestige

Table 21-1	Troubleshooting the Start-Up of your Prestige
Problem		Corrective Action
None of the LEDs are on when		Check the connection between the AC adapter and the Prestige.
you power on the Prestige		If the error persists, you may have a hardware problem. In this case,
		you should contact technical support.
Cannot access the Prestige via		1. Check to see if the Prestige is connected to your computer’s serial
the console port.		port.
		2. Check to see if the	VT100 terminal emulation
		communications program is
			9600 bps is the default speed on
		configured correctly. The
			leaving the factory. Try other
		communications software should
			speeds in case the speed has
		be configured as follows:
			been changed.
			No parity, 8 Data bits, 1 Stop bit,
			Data Flow set to None.

Troubleshooting 21-1