ZyXEL Communications P-660HW-TX V3 24.3 Internet Access

Chapter 24 Troubleshooting

3Turn the ZyXEL Device off and on.

4If this does not work, you have to reset the device to its factory defaults. See Section 24.1 on page 335.

I cannot Telnet to the ZyXEL Device.

See the troubleshooting suggestions for I cannot see or access the Login screen in the web configurator. Ignore the suggestions about your browser.

I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload new firmware.

See the troubleshooting suggestions for I cannot see or access the Login screen in the web configurator. Ignore the suggestions about your browser.

I cannot access the Internet.

1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.5 on page 26.

2Make sure you entered your ISP account information correctly in the wizard. These fields are case-sensitive, so make sure [Caps Lock] is not on.

3If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless client are the same as the settings in the AP.

4Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.

5If the problem continues, contact your ISP.