| P314 Broadband Sharing Gateway with |
12.3 Problems with the WAN Interface | |
Table | Troubleshooting the WAN Interface |
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|
Problem | Corrective Action |
|
|
Cannot get WAN IP from the ISP. | The WAN IP is provided when the ISP recognizes the user as an |
| authorized user after verifying the MAC address or Host Name or |
| User ID. |
| Find out the verification method used by your ISP. |
|
|
| If the ISP checks the LAN MAC Address, tell the ISP the WAN MAC |
| address of the Prestige. The WAN MAC can be obtained from Menu |
| 24.1. |
| In case the ISP does not allow you to use a new MAC, you can clone |
| the MAC from the LAN as the WAN MAC and send it to the ISP |
| using Menu 2 – WAN Setup (recommended). |
|
|
| If the ISP checks the Host Name, enter host name in the system |
| field in Menu 1 – General Setup when you connect the Prestige to a |
| cable/xDSL modem. |
|
|
| If the ISP checks the User ID, make sure that you have entered the |
| correct Service Type, User Name and Password in Menu 4 – |
| Internet Access Setup. |
|
|
Can’t connect to a remote node or | Check Menu 24.1 to verify the line status. If it indicates Down, then |
ISP. | refer to the section on the line problems. |
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|
Troubleshooting |