P314 Broadband Sharing Gateway with 4-Port Switch

Chapter 12

Troubleshooting

This chapter covers the potential problems you may run into and the possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem. Please see our supporting disk for further information.

12.1 Problems Starting Up the Prestige

Table 12-1

Troubleshooting the Start-Up of your Prestige

Problem

 

Corrective Action

 

 

 

 

None of the LEDs are on when

 

Check the connection between the AC adapter and the Prestige.

you power on the Prestige.

 

If the error persists, you may have a hardware problem. In this case,

 

 

 

 

you should contact technical support.

 

 

 

 

Cannot access the Prestige via

 

1. Check to see if the Prestige is connected to your computer’s serial

the console port.

 

port.

 

 

 

 

 

 

 

2. Check to see if the

VT100 terminal emulation.

 

 

communications program is

 

 

 

9600 bps is the default speed on

 

 

configured correctly. The

 

 

leaving the factory. Try other

 

 

communications software should

 

 

speeds in case the speed has

 

 

be configured as follows:

 

 

been changed.

 

 

 

 

 

 

 

 

 

 

No parity, 8 Data bits, 1 Stop bit,

 

 

 

Data Flow set to None.

 

 

 

 

Troubleshooting

12-1