Intel ISP1100 manual Running New Application Software, After the System Has Been Running Correctly

Page 69

Running New Application Software

Problems that occur when you run new application software are usually related to the software. Faulty equipment is much less likely, especially if other software runs correctly.

Checklist

θDoes the system meet the minimum hardware requirements for the software? See the software documentation.

θIs the software an authorized copy? If not, get one; unauthorized copies often do not work.

θIf you are running the software from a diskette, is it a good copy?

θIf you are running the software from a CD-ROM disk, is the disk scratched or dirty?

θIf you are running the software from a hard disk drive, is the software correctly installed? Were all necessary procedures followed and files installed?

θAre the correct device drivers installed?

θIs the software correctly configured for the system?

θAre you using the software correctly?

If the problems persist, contact the software vendor’s customer service representative.

After the System Has Been Running Correctly

Problems that occur after the system hardware and software have been running correctly often indicate equipment failure. Many situations that are easy to correct, however, can also cause such problems.

Checklist

θIf you are running the software from a diskette, try a new copy of the software.

θIf you are running the software from a CD-ROM disk, try a different disk to see if the problem occurs on all disks.

θIf you are running the software from a hard disk drive, try running it from a diskette. If the software runs correctly, there may be a problem with the copy on the hard disk drive. Reinstall the software on the hard disk, and try running it again. Make sure all necessary files are installed.

θIf the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a marginal power supply, or other random component failures.

θIf you suspect that a transient voltage spike, power outage, or brownout might have occurred, reload the software and try running it again. (Symptoms of voltage spikes include a flickering video display, unexpected system reboots, and the system not responding to user commands.)

NOTE

Random errors in data files: If you are getting random errors in your data files, they may be getting corrupted by voltage spikes on your power line. If you are experiencing any of the above symptoms that might indicate voltage spikes on the power line, you may want to install a surge suppressor between the power outlet and the system power cord.

Solving Problems

69

Page 68 Page 70
Image 69
Page 68 Page 70
Contents Intel ISP1100 Internet Server Product Guide Disclaimer Contents Configuration Software and Utilities Figures Tables System Components System ComponentsServer Board Features Server Board FeaturesFeature DescriptionServer Board Connectors and Components Server Board Connectors and ComponentsControls, Connectors, and Indicators Front PanelBack Panel Processors MemorySupported Processors Supported Memory Characteristics Memory Error Detection ModeDimm Type ECC Disabled ECC Enabled Universal Serial Bus ChipsetIDE Support Real-Time Clock, Cmos SRAM, and BatteryController Serial PortsDiskette Drive Controller Keyboard and Mouse Interface Hardware MonitorFan Tachometer MUX Control Mapping FanMUXCTL0 FanMUXCTL1 Heceta FAN1TACH InputScsi Hard Drive LED Connector Intel Pro/100+ Server 82559 Ethernet ControllersWake on LAN Wake on Ring/Resume on Ring Wake on RingResume on Ring SMI and NMI Routing Power ConnectorSpeaker SMI and NMI RoutingConnector Fan Connector DescriptionsFan Support FunctionFCC/Emissions Disclaimer Before You BeginElectrostatic Discharge ESD and ESD Protection Rackmount Precautions Safety Compliance Safety and Regulatory RequirementsTools and Supplies Needed Removing the Server From the RackRemoving/Installing the Server in the Rack Installing the Server in the RackReplacing the Cover Removing the CoverRemoving the Processor Heat Sink Removing the ProcessorRemoving the Processor Chip Installing the ProcessorRemoving the Processor Fan Removing the Processor Fan If ApplicableInstalling the Processor Chip Installing the Processor ChipInstalling the Processor Heat Sink Installing the Processor Heat SinkRemoving the Dimm Boards Removing the Dimm BoardsInstalling the Dimm Boards Installing the Dimm BoardsRemoving the Hard Drives Removing the Hard DrivesInstalling the Hard Drive in the Mounting Bracket Installing the Hard DrivesInstalling the Hard Drive in the Drive Bay Installing the Hard Drive in the Drive BayRemoving the 3.5-inch Diskette Drive Removing the 3.5-inch Diskette DriveInstalling the Drive in the Mounting Bracket Installing the 3.5-inch Diskette DriveInstalling the 3.5-inch Diskette Drive in the Drive Bay Installing the 3.5-inch Diskette Drive in the Drive BayRemoving the Filler Panel Retention Bracket Removing the PCI Add-in CardsRemoving the Riser and Add-in Cards Removing the Riser and Add-in CardsRemoving the Add-in Cards from the Riser Removing the Add-in Cards From the RiserInstalling the Rear I/O Filler Panels Installing the Rear I/O Filler PanelsRemoving the Riser Card Installing PCI Add-in CardsRemoving/Installing Server Components Installing the Add-in Cards on the Riser Installing the Add-in Cards on the RiserRemoving the Rear I/O Filler Panels Removing the Rear I/O Filler PanelsInstalling the Riser and Add-in Cards Installing the Riser and Add-in CardsVarning Replacing the Back-up BatteryReplacing the Lithium Back-up Battery Power Cord Requirements Power Up the ServerPowering Up the Server Removing/Installing Server Components Configuration Utilities Power-On Self-Test PostHot Keys Hot KeysBios Setup Menu Bar Using Bios SetupBios Setup Function Keys DescriptionMain Menu AdvancedMain Menu Boot Configuration Submenu Advanced Menu Feature OptionsPeripheral Configuration Submenu Advanced MenuIDE Configuration Submenu IDE Configuration MenuOptions Boot default Sectors default DescriptionEvent Log Configuration Submenu Diskette Configuration SubmenuOptions Auto default Disabled default 44/1.25MB 3.5 defaultBoot Boot MenuBoot Menu Security MenuStay Off default Last State defaultPower On default Stay Off default 1st IDE defaultSystem Management Menu System ManagementSystem Management Menu Preparing for the Upgrade Upgrading the BiosExit Menu Exit MenuObtaining the Upgrade Utility Recovering the Bios Performing the UpgradeIntel ISP1100 Internet Server Product Guide Configuration Software and Utilities Checklist Resetting the SystemInitial System Startup PressAfter the System Has Been Running Correctly Running New Application SoftwarePreparing the System for Diagnostic Testing More Problem Solving ProceduresMonitoring Post Verifying Proper Operation of Key System LightsSpecific Problems and Corrective Actions Power Light Does Not LightNo Characters Appear on Screen Characters Are Distorted or Incorrect System Cooling Fans Do Not Rotate ProperlyDiskette Drive Activity Light Does Not Light Hard Disk Drive Activity Light Does Not Light CD-ROM Drive Activity Light Does Not LightCannot Connect to a Server Problems with Network Problems with Application SoftwareError and Informational Messages Bootable CD-ROM Is Not DetectedError Codes and Error Messages Beeps Error messageError Messages Description OFF Board Parity Error Addr = Index Post Intel ISP1100 Internet Server Product Guide Index
Top Page Image Contents