Intel ISP1100 manual More Problem Solving Procedures, Preparing the System for Diagnostic Testing

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More Problem Solving Procedures

This section provides a more detailed approach to identifying a problem and locating its source.

Preparing the System for Diagnostic Testing

CAUTION

Turn off devices before disconnecting cables: Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices. Failure to do so can cause permanent damage to the system and/or the peripheral devices.

1.Turn off the system and all external peripheral devices. Disconnect all of them from the system, except the keyboard and video monitor.

2.Make sure the system power cord is plugged into a properly grounded AC outlet.

3.Make sure your video display monitor and keyboard are correctly connected to the system. Turn on the video monitor. Set its brightness and contrast controls to at least two thirds of their maximum ranges (see the documentation supplied with your video display monitor).

4.If the operating system normally loads from the hard disk drive, make sure there is no diskette in drive A. Otherwise, place a diskette containing the operating system files in drive A.

5.Turn on the system. If the power LED does not light, see “Power Light Does Not Light” on page 71.

Monitoring POST

See Chapter 3.

Verifying Proper Operation of Key System Lights

As POST determines the system configuration, it tests for the presence of each mass storage device installed in the system. As each device is checked, its activity light should turn on briefly. Check for the following:

θDoes the diskette drive activity light turn on briefly? If not, see “Diskette Drive Activity Light Does Not Light” on page 72.

θIf a second diskette drive is installed, does its activity light turn on briefly? If not, see “Diskette Drive Activity Light Does Not Light” on page 72.

θIf there is a hard disk drive or SCSI devices installed in the system, does the hard disk drive activity light on the control panel turn on briefly? If not, see “Hard Disk Drive Activity Light Does Not Light" on page 73.

Confirming Loading of the Operating System

Once the system boots up, the operating system prompt appears on the screen. The prompt varies according to the operating system. If the operating system prompt does not appear, see “No Characters Appear on Screen” on page 71.

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Contents Intel ISP1100 Internet Server Product Guide Disclaimer Contents Configuration Software and Utilities Figures Tables System Components System ComponentsFeature Server Board FeaturesServer Board Features DescriptionServer Board Connectors and Components Server Board Connectors and ComponentsFront Panel Controls, Connectors, and IndicatorsBack Panel Memory ProcessorsSupported Processors Memory Error Detection Mode Supported Memory CharacteristicsDimm Type ECC Disabled ECC Enabled Chipset Universal Serial BusReal-Time Clock, Cmos SRAM, and Battery IDE SupportSerial Ports ControllerDiskette Drive Controller Fan Tachometer MUX Control Mapping Hardware MonitorKeyboard and Mouse Interface FanMUXCTL0 FanMUXCTL1 Heceta FAN1TACH InputIntel Pro/100+ Server 82559 Ethernet Controllers Scsi Hard Drive LED ConnectorWake on LAN Wake on Ring Wake on Ring/Resume on RingResume on Ring Speaker Power ConnectorSMI and NMI Routing SMI and NMI RoutingFan Support Fan Connector DescriptionsConnector FunctionBefore You Begin FCC/Emissions DisclaimerElectrostatic Discharge ESD and ESD Protection Rackmount Precautions Tools and Supplies Needed Safety and Regulatory RequirementsSafety Compliance Removing the Server From the RackInstalling the Server in the Rack Removing/Installing the Server in the RackRemoving the Cover Replacing the CoverRemoving the Processor Removing the Processor Heat SinkInstalling the Processor Removing the Processor ChipRemoving the Processor Fan If Applicable Removing the Processor FanInstalling the Processor Chip Installing the Processor ChipInstalling the Processor Heat Sink Installing the Processor Heat SinkRemoving the Dimm Boards Removing the Dimm BoardsInstalling the Dimm Boards Installing the Dimm BoardsRemoving the Hard Drives Removing the Hard DrivesInstalling the Hard Drives Installing the Hard Drive in the Mounting BracketInstalling the Hard Drive in the Drive Bay Installing the Hard Drive in the Drive BayRemoving the 3.5-inch Diskette Drive Removing the 3.5-inch Diskette DriveInstalling the 3.5-inch Diskette Drive Installing the Drive in the Mounting BracketInstalling the 3.5-inch Diskette Drive in the Drive Bay Installing the 3.5-inch Diskette Drive in the Drive BayRemoving the PCI Add-in Cards Removing the Filler Panel Retention BracketRemoving the Riser and Add-in Cards Removing the Riser and Add-in CardsRemoving the Add-in Cards From the Riser Removing the Add-in Cards from the RiserInstalling the Rear I/O Filler Panels Installing the Rear I/O Filler PanelsInstalling PCI Add-in Cards Removing the Riser CardRemoving/Installing Server Components Installing the Add-in Cards on the Riser Installing the Add-in Cards on the RiserRemoving the Rear I/O Filler Panels Removing the Rear I/O Filler PanelsInstalling the Riser and Add-in Cards Installing the Riser and Add-in CardsReplacing the Back-up Battery VarningReplacing the Lithium Back-up Battery Power Up the Server Power Cord RequirementsPowering Up the Server Removing/Installing Server Components Hot Keys Power-On Self-Test PostConfiguration Utilities Hot KeysBios Setup Function Keys Using Bios SetupBios Setup Menu Bar DescriptionAdvanced Main MenuMain Menu Peripheral Configuration Submenu Advanced Menu Feature OptionsBoot Configuration Submenu Advanced MenuOptions Boot default IDE Configuration MenuIDE Configuration Submenu Sectors default DescriptionOptions Auto default Disabled default Diskette Configuration SubmenuEvent Log Configuration Submenu 44/1.25MB 3.5 defaultBoot Menu Boot MenuBoot Security MenuPower On default Stay Off default Last State defaultStay Off default 1st IDE defaultSystem Management System Management MenuSystem Management Menu Exit Menu Upgrading the BiosPreparing for the Upgrade Exit MenuObtaining the Upgrade Utility Performing the Upgrade Recovering the BiosIntel ISP1100 Internet Server Product Guide Configuration Software and Utilities Initial System Startup Resetting the SystemChecklist PressRunning New Application Software After the System Has Been Running CorrectlyMonitoring Post More Problem Solving ProceduresPreparing the System for Diagnostic Testing Verifying Proper Operation of Key System LightsPower Light Does Not Light Specific Problems and Corrective ActionsNo Characters Appear on Screen System Cooling Fans Do Not Rotate Properly Characters Are Distorted or IncorrectDiskette Drive Activity Light Does Not Light CD-ROM Drive Activity Light Does Not Light Hard Disk Drive Activity Light Does Not LightCannot Connect to a Server Problems with Application Software Problems with NetworkError Codes and Error Messages Bootable CD-ROM Is Not DetectedError and Informational Messages Beeps Error messageError Messages Description OFF Board Parity Error Addr = Index Post Intel ISP1100 Internet Server Product Guide Index