Intel ISP1100 manual Resetting the System, Initial System Startup, Checklist, Press

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4 Solving Problems

This chapter helps you identify and solve problems that might occur while you are using the system.

Resetting the System

To do this:

Soft boot reset, which clears system memory and reloads the operating system.

Clear system memory, restart POST, and reload the operating system.

Cold boot reset. Turn the system power off and then on. This clears system memory, restarts POST, reloads the operating system, and halts power to all peripherals.

Press:

<Ctrl+Alt+Del>

Reset button

Power off/on

Initial System Startup

Problems that occur at initial system startup are usually caused by incorrect installation or configuration. Hardware failure is a less frequent cause.

Checklist

θAre all cables correctly connected and secured?

θAre the processors or processor termination board fully seated in their slots on the server board?

θAre all add-in PCI boards fully seated in their slots on the server board?

θAre all switch and jumper settings on the server board correct?

θAre all jumper and switch settings on add-in boards and peripheral devices correct? To check these settings, refer to the manufacturer’s documentation that comes with them. If applicable, ensure that there are no conflicts—for example, two add-in boards sharing the same interrupt.

θAre all SDRAM DIMMs installed correctly?

θAre all peripheral devices installed correctly?

θIf the system has a hard disk drive, is it properly formatted or configured?

θAre all device drivers properly installed?

θAre the configuration settings made with the SSU correct?

θIs the operating system properly loaded? Refer to the operating system documentation.

θDid you press the system power on/off switch on the front panel to turn the server on (power on light should be lit)?

θIs the system power cord properly connected to the system and plugged into a NEMA 5-15R outlet for 100-120 Vor a NEMA 6-15R outlet for 200-240 V?

θIs AC power available at the wall outlet?

θAre all integrated components from the tested components lists? Check the tested memory, and chassis lists, as well as the supported hardware and operating system list on the Intel Customer Support website: http://www.intel.com/isp

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Contents Intel ISP1100 Internet Server Product Guide Disclaimer Contents Configuration Software and Utilities Figures Tables System Components System ComponentsServer Board Features Server Board FeaturesFeature DescriptionServer Board Connectors and Components Server Board Connectors and ComponentsBack Panel Controls, Connectors, and IndicatorsFront Panel Supported Processors ProcessorsMemory Dimm Type ECC Disabled ECC Enabled Supported Memory CharacteristicsMemory Error Detection Mode Chipset Universal Serial BusReal-Time Clock, Cmos SRAM, and Battery IDE SupportDiskette Drive Controller ControllerSerial Ports Hardware Monitor Keyboard and Mouse InterfaceFan Tachometer MUX Control Mapping FanMUXCTL0 FanMUXCTL1 Heceta FAN1TACH InputWake on LAN Scsi Hard Drive LED ConnectorIntel Pro/100+ Server 82559 Ethernet Controllers Resume on Ring Wake on Ring/Resume on RingWake on Ring Power Connector SMI and NMI RoutingSpeaker SMI and NMI RoutingFan Connector Descriptions ConnectorFan Support FunctionBefore You Begin FCC/Emissions DisclaimerElectrostatic Discharge ESD and ESD Protection Rackmount Precautions Safety and Regulatory Requirements Safety ComplianceTools and Supplies Needed Removing the Server From the RackInstalling the Server in the Rack Removing/Installing the Server in the RackRemoving the Cover Replacing the CoverRemoving the Processor Removing the Processor Heat SinkInstalling the Processor Removing the Processor ChipRemoving the Processor Fan If Applicable Removing the Processor FanInstalling the Processor Chip Installing the Processor ChipInstalling the Processor Heat Sink Installing the Processor Heat SinkRemoving the Dimm Boards Removing the Dimm BoardsInstalling the Dimm Boards Installing the Dimm BoardsRemoving the Hard Drives Removing the Hard DrivesInstalling the Hard Drives Installing the Hard Drive in the Mounting BracketInstalling the Hard Drive in the Drive Bay Installing the Hard Drive in the Drive BayRemoving the 3.5-inch Diskette Drive Removing the 3.5-inch Diskette DriveInstalling the 3.5-inch Diskette Drive Installing the Drive in the Mounting BracketInstalling the 3.5-inch Diskette Drive in the Drive Bay Installing the 3.5-inch Diskette Drive in the Drive BayRemoving the PCI Add-in Cards Removing the Filler Panel Retention BracketRemoving the Riser and Add-in Cards Removing the Riser and Add-in CardsRemoving the Add-in Cards From the Riser Removing the Add-in Cards from the RiserInstalling the Rear I/O Filler Panels Installing the Rear I/O Filler PanelsInstalling PCI Add-in Cards Removing the Riser CardRemoving/Installing Server Components Installing the Add-in Cards on the Riser Installing the Add-in Cards on the RiserRemoving the Rear I/O Filler Panels Removing the Rear I/O Filler PanelsInstalling the Riser and Add-in Cards Installing the Riser and Add-in CardsReplacing the Back-up Battery VarningReplacing the Lithium Back-up Battery Power Up the Server Power Cord RequirementsPowering Up the Server Removing/Installing Server Components Power-On Self-Test Post Configuration UtilitiesHot Keys Hot KeysUsing Bios Setup Bios Setup Menu BarBios Setup Function Keys DescriptionMain Menu Main MenuAdvanced Advanced Menu Feature Options Boot Configuration SubmenuPeripheral Configuration Submenu Advanced MenuIDE Configuration Menu IDE Configuration SubmenuOptions Boot default Sectors default DescriptionDiskette Configuration Submenu Event Log Configuration SubmenuOptions Auto default Disabled default 44/1.25MB 3.5 defaultBoot Menu BootBoot Menu Security MenuLast State default Stay Off defaultPower On default Stay Off default 1st IDE defaultSystem Management Menu System Management MenuSystem Management Upgrading the Bios Preparing for the UpgradeExit Menu Exit MenuObtaining the Upgrade Utility Performing the Upgrade Recovering the BiosIntel ISP1100 Internet Server Product Guide Configuration Software and Utilities Resetting the System ChecklistInitial System Startup PressRunning New Application Software After the System Has Been Running CorrectlyMore Problem Solving Procedures Preparing the System for Diagnostic TestingMonitoring Post Verifying Proper Operation of Key System LightsNo Characters Appear on Screen Specific Problems and Corrective ActionsPower Light Does Not Light Diskette Drive Activity Light Does Not Light Characters Are Distorted or IncorrectSystem Cooling Fans Do Not Rotate Properly Cannot Connect to a Server Hard Disk Drive Activity Light Does Not LightCD-ROM Drive Activity Light Does Not Light Problems with Application Software Problems with NetworkBootable CD-ROM Is Not Detected Error and Informational MessagesError Codes and Error Messages Beeps Error messageError Messages Description OFF Board Parity Error Addr = Index Post Intel ISP1100 Internet Server Product Guide Index