Intel ISP1100 manual Problems with Application Software, Problems with Network

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θCheck the network controller LEDs that are visible through an opening at the system back panel.

Problems with Network

The server hangs when the drivers are loaded.

θChange the PCI BIOS interrupt settings. Try the “PCI Installation Tips” below.

Diagnostics pass, but the connection fails.

θMake sure the network cable is securely attached.

θMake sure you specify the correct frame type in your NET.CFG file.

The Link LED doesn’t light.

θMake sure you have loaded the network drivers.

θCheck all cable connections.

θTry another port on the hub.

θMake sure you have the correct type of cable between the adapter and the hub. Some hubs require a crossover cable while others require a straight through cable (for more information on crossover cabling, see your hub documentation).

The Activity LED doesn’t light.

θMake sure you’ve loaded the correct network drivers.

θNetwork may be idle. Try accessing a server.

The controller stopped working when an add-in adapter was installed.

θMake sure the cable is connected to the port from the onboard network controller.

θMake sure your PCI BIOS is current. Try the “PCI Installation Tips” below.

θMake sure the other adapter supports shared interrupts. Also, make sure your operating system supports shared interrupts; OS/2† does not.

θTry reseating the add in adapter.

The add-in adapter stopped working without apparent cause.

θTry reseating the adapter first; then try a different slot if necessary.

θThe network driver files may be corrupt or deleted. Delete and then reinstall the drivers.

θRun the diagnostics.

Problems with Application Software

If you have problems with application software, do the following:

θVerify that the software is properly configured for the system. See the software installation and operation documentation for instructions on setting up and using the software.

θTry a different copy of the software to see if the problem is with the copy you are using.

θMake sure all cables are installed correctly.

θVerify that the server board jumpers are set correctly. See Chapter 1.

74	Intel ISP1100 Internet Server Product Guide

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Contents Intel ISP1100 Internet Server Product Guide Disclaimer Contents Configuration Software and Utilities Figures Tables System Components System ComponentsFeature Server Board FeaturesServer Board Features DescriptionServer Board Connectors and Components Server Board Connectors and ComponentsBack Panel Controls, Connectors, and IndicatorsFront Panel Supported Processors ProcessorsMemory Dimm Type ECC Disabled ECC Enabled Supported Memory CharacteristicsMemory Error Detection Mode Chipset Universal Serial BusReal-Time Clock, Cmos SRAM, and Battery IDE SupportDiskette Drive Controller ControllerSerial Ports Fan Tachometer MUX Control Mapping Hardware MonitorKeyboard and Mouse Interface FanMUXCTL0 FanMUXCTL1 Heceta FAN1TACH InputWake on LAN Scsi Hard Drive LED ConnectorIntel Pro/100+ Server 82559 Ethernet Controllers Resume on Ring Wake on Ring/Resume on RingWake on Ring Speaker Power ConnectorSMI and NMI Routing SMI and NMI RoutingFan Support Fan Connector DescriptionsConnector FunctionBefore You Begin FCC/Emissions DisclaimerElectrostatic Discharge ESD and ESD Protection Rackmount Precautions Tools and Supplies Needed Safety and Regulatory RequirementsSafety Compliance Removing the Server From the RackInstalling the Server in the Rack Removing/Installing the Server in the RackRemoving the Cover Replacing the CoverRemoving the Processor Removing the Processor Heat SinkInstalling the Processor Removing the Processor ChipRemoving the Processor Fan If Applicable Removing the Processor FanInstalling the Processor Chip Installing the Processor ChipInstalling the Processor Heat Sink Installing the Processor Heat SinkRemoving the Dimm Boards Removing the Dimm BoardsInstalling the Dimm Boards Installing the Dimm BoardsRemoving the Hard Drives Removing the Hard DrivesInstalling the Hard Drives Installing the Hard Drive in the Mounting BracketInstalling the Hard Drive in the Drive Bay Installing the Hard Drive in the Drive BayRemoving the 3.5-inch Diskette Drive Removing the 3.5-inch Diskette DriveInstalling the 3.5-inch Diskette Drive Installing the Drive in the Mounting BracketInstalling the 3.5-inch Diskette Drive in the Drive Bay Installing the 3.5-inch Diskette Drive in the Drive BayRemoving the PCI Add-in Cards Removing the Filler Panel Retention BracketRemoving the Riser and Add-in Cards Removing the Riser and Add-in CardsRemoving the Add-in Cards From the Riser Removing the Add-in Cards from the RiserInstalling the Rear I/O Filler Panels Installing the Rear I/O Filler PanelsInstalling PCI Add-in Cards Removing the Riser CardRemoving/Installing Server Components Installing the Add-in Cards on the Riser Installing the Add-in Cards on the RiserRemoving the Rear I/O Filler Panels Removing the Rear I/O Filler PanelsInstalling the Riser and Add-in Cards Installing the Riser and Add-in CardsReplacing the Back-up Battery VarningReplacing the Lithium Back-up Battery Power Up the Server Power Cord RequirementsPowering Up the Server Removing/Installing Server Components Hot Keys Power-On Self-Test PostConfiguration Utilities Hot KeysBios Setup Function Keys Using Bios SetupBios Setup Menu Bar DescriptionMain Menu Main MenuAdvanced Peripheral Configuration Submenu Advanced Menu Feature OptionsBoot Configuration Submenu Advanced MenuOptions Boot default IDE Configuration MenuIDE Configuration Submenu Sectors default DescriptionOptions Auto default Disabled default Diskette Configuration SubmenuEvent Log Configuration Submenu 44/1.25MB 3.5 defaultBoot Menu Boot MenuBoot Security MenuPower On default Stay Off default Last State defaultStay Off default 1st IDE defaultSystem Management Menu System Management MenuSystem Management Exit Menu Upgrading the BiosPreparing for the Upgrade Exit MenuObtaining the Upgrade Utility Performing the Upgrade Recovering the BiosIntel ISP1100 Internet Server Product Guide Configuration Software and Utilities Initial System Startup Resetting the SystemChecklist PressRunning New Application Software After the System Has Been Running CorrectlyMonitoring Post More Problem Solving ProceduresPreparing the System for Diagnostic Testing Verifying Proper Operation of Key System LightsNo Characters Appear on Screen Specific Problems and Corrective ActionsPower Light Does Not Light Diskette Drive Activity Light Does Not Light Characters Are Distorted or IncorrectSystem Cooling Fans Do Not Rotate Properly Cannot Connect to a Server Hard Disk Drive Activity Light Does Not LightCD-ROM Drive Activity Light Does Not Light Problems with Application Software Problems with NetworkError Codes and Error Messages Bootable CD-ROM Is Not DetectedError and Informational Messages Beeps Error messageError Messages Description OFF Board Parity Error Addr = Index Post Intel ISP1100 Internet Server Product Guide Index