Kodak Printe manual Customer Technical Support

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VinylJet 36TM Reference Guide

Customer Technical Support

To resolve printer problems, use the suggestions provided in this guide. If you continue to have problems, you can get help from any of the following:

ENCAD Inc. Support

ENCAD Inc.

6059 Cornerstone Ct. West

San Diego, CA 92121-3734

Main Number	(858) 452-0882
Customer Support	(877) ENCADTS
Customer Support FAX	(858) 558-4672
Home Page	www.encad.com/
Warranty Cartridge Exchange	(877) ENCADTS
Supplies Sales	(888) 747-9303
No. American Sales	(800) 45-ENCAD
ENCAD Inc. - France
Customer Support	+33-1-58098100
Customer Support FAX	+33-1-58098101
ENCAD Inc. - Germany
Customer Support	+49-89-6603-90342
Customer Support FAX	+49-89-6603-9043
ENCAD Inc. -Asia
Customer Support	+852-2881-8969
Customer Support FAX	+852-2881-0912

*Priority support is available for all customers - warranty and non-warranty. The cost of $2.50 per minute is billed directly to your phone bill. Be sure to have your printer's serial number when calling.

**available for all customers - warranty and non-warranty. For non-warranty customers, the cost is $25.00 per call which can be billed to a credit card. Be sure to have your printer's serial number when calling.

E-14 Troubleshooting

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Contents Text P/N Revision HistoryWarranty Claims FCC Statement U.S.A VDE statementMaterial safety data sheet General operating safetyIndustry Canada For your safety Manual conventions Other reference materialsContents Appendix a Installing additional memory Appendix C Technical information Appendix D Error messagesAppendix E Troubleshooting Appendix B Menu treePrinter setup Printing Obtaining quality resultsUse the right inks and media Caring for your ink and cartridges Choose the right mediaCaring for your media Choose the correct printing mode Use the right softwareReturning to the default settings Printing the settingsPrinter options Important notes about image size vs. dpiColor mode To choose the color modeChoosing quality mode options To choose print quality Choosing feed media optionsMedia counter To enter a media length valueTo reset the media counter Auto-load delayTo set auto-load delay To display the current valueDefining user setup Save mediaTo turn off Save Media Auto-WipeTo save user setup To use a previously saved user settingChoosing a language To choose a languageTo set LCD contrast Choosing ink optionsTo set ink reduction To set the ink preheat time To set dry EOPPrinter default settings User Settings Default Other OptionsTo print a file using the Windows driver PrintingEnd of Print function Printing modes Printing vector dataAccessing HP-GL/2 features To access HP-GL/2 featuresPalette select To choose a palette typeControl RotationTo set control Reprints To rotate the imageTo make multiple prints Nesting To enable nesting Nest timeTo define nesting wait time To enable the ink limit Ink limitInstalling additional memory Simm installationAcceptable Simm sizes To remove the right coverTo install the new Simm To remove the SIMMsMenu tree Main menu at a glanceMain menu Feed media menuSetup menu at a glance Bold indicates the default Utility menu at a glance Bold indicates the default Setup menu Print ModeHP-GL/2 Menu Ink Option Menu Serial Comm Menu Bold indicates the default Utility menuPrime menu Service Menu Bold indicates the default Technical information Media Roll ParametersTechnical information C-2 Error messages Cartridge errorsMemory Errors TroubleshootingE Troubleshooting quick listIsolating problems Printer health File will not print Printer front view Ink cartridges do not fire properly Firmware Download Procedure Upgrade/Printer Refresh Overall print quality is poor Calibrate cartridges Data Transfer No output when printing from Unix Application Software Difficulty generating prints ranging from a to D size Calling for Help Customer Technical Support