Kodak manual Printer health

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VinylJet 36TM Reference Guide

8.If you are networked, login and try printing from several software applications.

9.If steps 7 or 8 fail, repeat them using another computer or remove from the network and test standalone.

If one application fails, but others print successfully, that can indicate a problem with a specific software package. Call technical support of the failed product. If all the applica- tions fail, determine what they have in common; for example, a RIP box or Windows driver. Call technical support of the particular vendor.

Printer health

"Smoke" is coming from the media.

This is actually water vapor coming off the media as it cures. This is normal.

Printer will not turn on

Make sure the power cord is securely attached to the printer and plugged into an operat- ing outlet.

Make sure the power switch is turned on.

Be sure that the grill in front of the IR bulb is securely engaged in the interlocking switch clip.

Printer intermittently reboots

Clean and reseat memory SIMMs.

Replace memory SIMMs. (See Appendix A.)

Check that power is coming to the printer.

Display does not come on

Check that the power cord is plugged in and the printer switch is turned on.

Printing doesn’t start immediately when a file is sent

If you are using a Windows application, be sure the Print Manager is OFF. Turn off the Print Manager with the ENCAD Windows driver.

E-2 Troubleshooting

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Contents Text P/N Revision HistoryWarranty Claims FCC Statement U.S.A VDE statementMaterial safety data sheet General operating safetyIndustry Canada For your safety Manual conventions Other reference materialsContents Appendix a Installing additional memory Appendix C Technical information Appendix D Error messagesAppendix E Troubleshooting Appendix B Menu treePrinter setup Printing Obtaining quality resultsUse the right inks and media Caring for your ink and cartridges Choose the right mediaCaring for your media Choose the correct printing mode Use the right softwareReturning to the default settings Printing the settingsPrinter options Important notes about image size vs. dpiColor mode To choose the color modeChoosing quality mode options To choose print quality Choosing feed media optionsMedia counter To enter a media length valueTo reset the media counter Auto-load delayTo set auto-load delay To display the current valueDefining user setup Save mediaTo turn off Save Media Auto-WipeTo save user setup To use a previously saved user settingChoosing a language To choose a languageTo set LCD contrast Choosing ink optionsTo set ink reduction To set the ink preheat time To set dry EOPPrinter default settings User Settings Default Other OptionsTo print a file using the Windows driver PrintingEnd of Print function Printing modes Printing vector dataAccessing HP-GL/2 features To access HP-GL/2 featuresPalette select To choose a palette typeControl RotationTo set control Reprints To rotate the imageTo make multiple prints Nesting To enable nesting Nest timeTo define nesting wait time To enable the ink limit Ink limitInstalling additional memory Simm installationAcceptable Simm sizes To remove the right coverTo install the new Simm To remove the SIMMsMenu tree Main menu at a glanceMain menu Feed media menuSetup menu at a glance Bold indicates the default Utility menu at a glance Bold indicates the default Setup menu Print ModeHP-GL/2 Menu Ink Option Menu Serial Comm Menu Bold indicates the default Utility menuPrime menu Service Menu Bold indicates the default Technical information Media Roll ParametersTechnical information C-2 Error messages Cartridge errorsMemory Errors TroubleshootingE Troubleshooting quick listIsolating problems Printer health File will not print Printer front view Ink cartridges do not fire properly Firmware Download Procedure Upgrade/Printer Refresh Overall print quality is poor Calibrate cartridges Data Transfer No output when printing from Unix Application Software Difficulty generating prints ranging from a to D size Calling for Help Customer Technical Support