TroubleshootingE
This appendix contains valuable information to help you solve the most common printer problems. The problems addressed are divided into these types:
-Printer health
-Print quality
-Data transfer
-Application software
Troubleshooting quick list
Many common problems can be solved by checking for just two items:
-Is the printer connected to a good power source?
-Does the printer driver software match the emulation selected on the printer?
Isolating problems
You can quickly isolate problems to either the printer, computer/printer interface, or application software using the following procedure:
1.Turn the printer OFF, then ON.
2.Load media, then run a prime to assure that all jets fire.
3.Perform a color calibration.
If your printer fails during any of the above steps, call your ENCAD distributor/dealer or call ENCAD Technical Support. Otherwise, continue with the steps that follow.
4.Send a sample print directly to the printer through the parallel port. For example, on Windows 95/98, type: copy /b <filename>.rtl lpt1. On Windows NT type: print / d:lpt1 <filename>.
5.If your computer is running on a network, login and copy the sample file to the printer over the network.
6.If steps 4 or 5 fail, repeat them using another computer.
If any of these steps fail, your printer may not be correctly connected to your computer and/or network. Contact your network administrator or your ENCAD dealer. Otherwise, continue with the steps that follow.
7.Print directly to the printer from several software applications.