Xerox PE220 manual Printing Problems, Condition Possible cause Suggested solutions, Paper Jams on

Page 171

9 Troubleshooting

Printing Problems

Condition

Possible cause

Suggested solutions

 

 

 

The machine

The machine is not

Check the power cord connections.

does not print.

receiving power.

Check the power switch and the

 

 

power source.

 

 

 

 

The machine is not

Select your printer as your default

 

selected as the default

printer in your Windows.

 

printer.

 

 

 

 

 

Check the machine for

After locating the problem, clear it.

 

the following:

Close the door.

 

The front door is not

 

closed.

Clear the paper jam. See Clearing

 

Paper is jammed.

 

 

Paper Jams on page 9-4.

 

No paper is loaded.

Load paper. See Loading Paper on

 

The print cartridge is not

page 3-5.

 

Install the print cartridge. See

 

installed.

Installing the Smart Kit ® Print

 

 

Cartridge on page 2-4.

 

 

If a printer system error occurs,

 

 

contact your service representative.

 

 

 

 

The connection cable

Disconnect the printer cable and

 

between the computer

reconnect it.

 

and the machine is not

 

 

connected properly.

 

 

 

 

 

The connection cable

If possible, attach the cable to

 

between the computer

another computer that is working

 

and the machine is

properly and print a job. You can

 

defective.

also try using a different printer

 

 

cable.

 

 

 

 

The port setting is

Check the Windows printer setting to

 

incorrect.

make sure that the print job is sent to

 

 

the correct port, for example, LPT1.

 

 

If the computer has more than one

 

 

port, make sure that the machine is

 

 

attached to the correct one.

 

 

 

 

The machine may be

Check the printer properties to

 

configured incorrectly.

ensure that all of the print settings

 

 

are correct.

 

 

 

 

The printer driver may

Repair the printer software. For

 

be incorrectly installed.

details, refer to Printing chapter

 

 

on page 5-1.

 

 

 

 

The machine is

Check the display message on the

 

malfunctioning.

control panel to see if the machine is

 

 

indicating a system error.

 

 

 

Xerox PE220

9-13

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Contents 708P88184 WorkCentre PE220 User GuideAL7 1BU England Welcome Getting StartedPaper Handling Printing CopyingMaintenance ScanningFaxing Specifications TroubleshootingWelcome About This Guide Related Information SourcesConvention Description Example Getting to know your machine Component locationFront View Rear View 109 Feature DescriptionDetails see Setting the Favorite Copy Option on Control Panel FunctionsFeature Description Special Features Customer Support Electrical Supply Safety NotesOperator Accessible Areas MaintenanceCleaning Your Product Do These Laser Safety InformationOperational Safety Information Disconnect DeviceMaintenance Information Ozone Safety InformationDo Not Do These United States, Canada, Europe, Australia/New Zealand Product Safety CertificationFor Consumables Radio Frequency EmissionsFAX Send Header Requirements Regulatory InformationCE Mark For Fax FunctionData Coupler Information Canada Europe Environmental Choice Environmental ComplianceCanada Energy StarIllegal Copies Canada Other countries Domestic/Household Environment Mercury SafetyProduct Recycling and Disposal European Union Weee Directive 2002/96/ECGetting Started Unpacking the machine Clearance Space Selecting a LocationInstalling the Smart Kit Print Cartridge Getting Started Loading Paper Getting Started For Users in the UK Making ConnectionsFor Users in Germany For Users in France Getting Started Switching On the Machine System Requirements Installing Printer SoftwarePrinting Printer Driver FeaturesChanging the Display Language and Country Setting the Machine IDSetting Language Setting CountryEntering Characters Using the Number Keypad Keypad Letters and Numbers Setting the Date and TimeChanging Numbers or Names Inserting a PauseChanging the Clock Mode Setting the Paper Size and Type Setting SoundsSpeaker, Ringer, Key Sound, and Alarm Sound Speaker Volume Using the Save Modes Toner Save ModePower Save Mode 3Paper Handling Selecting Print Materials Paper Type, Input Sources, and CapacitiesPaper Type Input Tray/Capacity Guidelines for Paper and Special Materials Paper Handling Using the Manual Tray Using the Paper TrayCopy Output Tray Copying Making Copies Loading Paper for CopyingPreparing a Document Making Copies on the Document Glass Making Copies from the Automatic Document Feeder Original Type Basic Copy FeaturesSelecting Copy Options Lighten/DarkenReduce/Enlarge Copy QuantityPress Reduce/Enlarge Clone Copying Special Copy FeaturesCollation Copying Auto Fit CopyingID Card Copying Poster Copying Up or 4 Up CopyingCopying Copy Setup Changing the Default SettingsSetting the Time Out Option Setting the Favorite Copy Option Printing Printing a Document Canceling a Print JobInstalling Printer Software Installing Printer Software in WindowsPrinting Click Continue Printing Printing Basic Printing Printing a DocumentSelect your printer driver from the Name drop-down list Select Printers and Faxes Select your printer driver icon Printer SettingsLayout Tab Paper TabChoose Multiple Pages per Side and Poster Enter the custom name you want to use Enter the paper size Graphics Tab Darkness About Tab Other Features TabUsing a Favorite Setting Printer TabFavorites drop down list. The printer is now Using Help Printing Multiple Pages on One Sheet of Paper N-Up Printing Advanced Printing2x2 Printing PostersPrinting a Reduced or Enlarged Document Using Watermarks Using an Existing WatermarkFitting Your Document to a Selected Paper Size Creating a Watermark Deleting a Watermark Editing a WatermarkUsing Overlays What is an Overlay?Creating a New Page Overlay Click the Other Features tab Using a Page OverlayDeleting a Page Overlay Load Overlay windowClick Delete Overlay Check the Share this printer box Setting Up a Host ComputerSetting Up a Client Computer Sharing the Printer LocallyUsing ControlCentre Printing Scan Settings Tab Group dial Firmware Update TabSystem Requirements Using Your Printer in LinuxInstalling the MFP Driver Getting StartedSoftware Installing the MFP DriverUninstalling the MFP Driver Using the MFP Configurator Opening the MFP ConfiguratorClick Uninstall Printers Tab Printers ConfigurationClasses tab shows a list of available printer classes Classes TabMFP Ports Configuration Scanners ConfigurationSharing Ports Between Printers and Scanners Configuring Printer PropertiesPrinting from Applications Printing Files Click Properties Scanning a DocumentDrag the pointer to set the image area to be scanned Xerox PE220 You can use the following tools to edit the image Uninstalling the Printer driver Using Your Machine with a MacintoshInstalling Software for Macintosh Install the Printer driverDouble-click the Xerox ScanThru Installer icon Uninstalling the Scan driverPrinting a Document Setting Up the PrinterPrinting For a USB-connected MacintoshLayout Setting Changing Printer SettingsPrinter Features Setting Printing Multiple Pages on One Sheet of Paper ScanningScanning Scanning From the Control Panel to an Application Scanning BasicsScanning Process with TWAIN-enabled Software Scanning Using the WIA Driver Faxing Option Description Setting Up the Fax SystemChanging the Fax Setup options Available Fax Setup OptionsExtension Telephone on page 7-12 for more information Range from 0 to 9. See Receiving Manually Using anThis feature, see Receiving Faxes Using the Drpd Mode onDetails, see Receiving Faxes Using the Drpd Mode on To fax a document using the Automatic Document Feeder ADF Sending a FaxLoading a Document To fax a document from the document glass Adjusting the Document ResolutionSending a Fax Automatically Mode Recommended forFaxing Automatic Redialing Confirming TransmissionReceiving a Fax About Receiving ModesLoading Paper for Receiving Faxes Receiving Automatically in Fax Mode Receiving Manually in Tel ModeReceiving Automatically in Ans/Fax Mode Receiving Faxes Using the Drpd Mode Receiving Manually Using an Extension TelephoneReceiving Faxes in the Memory Storing a Number for Speed Dialing Sending a Fax using a Speed Dial NumberAutomatic Dialing Speed DialingFaxing Editing Group Dial Numbers Searching for a Number in Memory Searching Sequentially through the MemoryPress Phone Book Searching with a Particular First Letter Printing a Phonebook ListSending Broadcast Faxes Other Ways to FaxSending a Delayed Fax Sending a Priority Fax Adding Documents To a Scheduled Fax Canceling a Scheduled Fax Using Secure Receiving Mode Additional FeaturesPrinting Reports Printing a Report Power Failure ReportJunk Fax Number List Multi-communication ReportUsing Advanced Fax Settings Changing Setting OptionsAdvanced Fax Setting Options All Delete option Secure Receiving Mode onMaintenance Clearing the Memory Cleaning Your Machine Cleaning the OutsideCleaning the Inside Maintenance Cleaning the Scan Unit Redistributing Print Cartridge Toner Maintaining the Smart Kit Print CartridgeSmart Kit Print Cartridge Storage Expected Cartridge LifeSetting the Notify Toner Option Replacing the Smart Kit Print CartridgeUse the handle on the cartridge to avoid touching this area Cleaning the Drum Items Yield Average Consumables and Replacement PartsReplacing the ADF Rubber Pad Troubleshooting Input Misfeed Clearing Document JamsExit Misfeed Clearing Paper Jams TrayMessage Location of Jam Go to Fuser Area or Around the Print Cartridge Manual TrayPaper Exit Area Tips for Avoiding Paper Jams Clearing Document Jams on Clearing LCD Error MessagesDisplay Meaning Suggested Solutions Smart Kit Print CartridgeECM Mode Error Correction Mode on Display Meaning Suggested SolutionsFuser Area or Around Installing the Smart KitPrint Cartridge on Dialing onStop/Clear button Redistributing Print Cartridge Toner onSolving Other Problems Paper Feeding ProblemsCondition Suggested solutions Paper Jams on Printing ProblemsCondition Possible cause Suggested solutions Installing the Smart Kit PrintProperties , click the Details tab Printing chapter onSee Redistributing Print Cartridge Printing Quality Problems Kit Print Cartridge on Clean the cartridge Cleaning the Drum on page 8-8. AfterReplacing the Smart Kit Print Cartridge on Smart Kit Print Cartridge onCondition Black pages Cleaning the Inside onSee Cleaning the Scan Unit on Copying ProblemsPhonebook List on Scanning ProblemsCleaning the Scan Unit on Cartridge, referring to Replacing the Smart Kit PrintSelecting Print Materials on Problem Possible Cause and Solution Common Linux ProblemsProblem Possible Cause and Solution Problem Possible Cause and Solution Common Macintosh Problems Problems in Printer Setup UtilitySee Clearing LCD Error Messages on Specifications LCD General SpecificationsScanner and Copier Specifications SPL GDI Printer SpecificationsFacsimile Specifications Overview Paper SpecificationsJIS B5 Supported Sizes of PaperCategory Specifications Guidelines for Using PaperPaper Specifications Symptom Problem with Paper SolutionPaper Output Capacity Paper Storage EnvironmentOutput Location Capacity Envelopes Envelopes with Double Side SeamsMinimum Maximum Envelope Storage LabelsEnvelopes with Adhesive Strips or Flaps Envelope MarginsTransparencies Copying NumericsInstalling USB Volume, adjust
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