Multi-Tech Systems MT5634MSV Technical Support, Online Warranty Registration, Multi-Tech BBS

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MessageSaver User Guide

Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or

612785-3500 (international and local). Please have modem information available. You can also contact Technical Support via the following URL:

http://www.multitech.com/_forms/email_tech_support.htm.

Online Warranty Registration

If you have access to the World Wide Web, you can register your Multi-Tech prod- uct online at the following URL:

http://www.multitech.com/register/

The Multi-Tech BBS

For customers who do not have Internet access, Multi-Tech maintains a bulletin board system (BBS) that mirrors its FTP site. Information available from the BBS in- cludes new product information, product upgrade files, and problem-solving tips. The phone number for the Multi-Tech BBS is 800 392-2432 (USA and Canada) or 612 785-3702 (international and local).

The BBS can be accessed by any asynchronous modem operating at 1200 bps to 33,600 bps at a setting of 8 bits, no parity, and 1 stop bit (8-N-1).

To Log on to the Multi-Tech BBS

1.Set your communications program to 8-N-1.

2.Dial our BBS at 800 392-2432 (USA and Canada) or 612 785-3702 (international and local).

3.At the prompts, type your first name, last name, and password; then press EN- TER. If you are a first time caller, the BBS asks if your name is spelled correctly. If you answer yes, a questionnaire appears. You must complete the question- naire to use the BBS on your first call.

4.Press ENTER until the Main Menu appears. From the Main Menu you have access to two areas: the Files Menu and News. For help on menu commands, type ?.

To Download a File

If you know the file name

1.From the Main Menu, type F to access the Files Menu, then type D.

2.Enter the name of the file you wish to download from the BBS.

3.If a password is required, enter the password.

4.Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the recommended protocol).

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Contents User Guide FCC Part User Guide Record of Revisions MessageSaver Operation IntroductionQuick Start AT Commands, S-Registers & Result Codes Remote ConfigurationSolving Problems PhoneToolsAppendix a Regulatory Compliance Appendix C Loopback TestsAppendix D Warranty, Service, and Technical Support Appendix E Upgrade ProceduresIntroduction Introduction Product Description What Is in Your Modem Package? How to Get a Copy of Your User Guide Related ManualsMessageSaver User Guide Quick Start Safety Warnings IntroductionWhat You Will Need We supplyOpening the Modem Mount the FeetSelect Stereo or Mono Speaker Changing the Speaker Jumper Location of speaker jumperLine Connection Connect the Modem to Your SystemRS232 Connection Power Connection Power-On TestPhone Connection Microphone ConnectionRemoving Your Old Modem from Windows Install the Modem in WindowsAdding the Modem to Windows Install and Configure Your Software Call the Multi-Tech BBS Windows HyperTerminal Windows Terminal Send a Fax Microsoft FaxSelect Start Programs Accessories Fax Compose new fax ReferencesMessageSaver User Guide MessageSaver Operation PhoneTools Features Independent Mode FunctionsRecording and Downloading an Announcement MessageSaver OperationIndependent Mode Operation in PhoneTools Independent Mode Configuration Dialog BoxIndependent Mode Control Dialog Box Independent Mode Control dialog boxIndependent Mode Operation Using the Front Panel Control ButtonsIndicator Lights Adjusting Speaker Volume Answering a Call with the SpeakerphonePlaying Voice Messages Stopping the Play of Voice MessagesControlling the MessageSaver Remotely Remote ControlUsing the MessageSaver in Speakerphone Mode Activating Independent Mode Remotely Remote Control KeysAT Commands Registers Result Codes AT Commands AT Command Summary Echo Command Mode Characters DS=y Dial Stored Telephone NumberEcho Online Data Characters Hook ControlMonitor Speaker Volume Monitor Speaker ModeReturn Online to Data Mode Modulation HandshakeResult Codes Enable/Disable Set Register ValueSr? Read Register Value Tone DialingModem Reset Long Space DisconnectAuto Retrain Data Carrier Detect DCD ControlLoad Factory Settings Communications ModeAsynchronous Communications Mode 22bis Guard Tone ControlTest Commands Display Current SettingsStore Current Configuration Select Stored Configuration for Hard Reset\An \Bn Transmit Break\Gn Modem Port Flow Control \Jn Data Buffer Control\Qn Flow Control Selection \Nn Error Correction Mode Selection\Tn Inactivity Timer DCn AT Command Control \Vn Protocol Result Code\Xn XON/XOFF Pass-Through Data Calling ToneCommand +ES=n Enable Synchronous Buffered Mode #Sx Enter Setup Password#S=x Store Setup Password Command +++ATCR Escape SequenceRegister Unit Range Default Description RegistersRegister Unit Range Default Description S37 Register Unit Range Default Description S42 Result Codes Terse Verbose DescriptionBlacklist Full Remote Configuration Changing the Setup Password Basic ProcedureSetup Changing the Remote Escape Character MessageSaver User Guide Solving Problems None of the Indicators Light Modem Does Not Respond to Commands Modem Dials But Cannot Connect Modem4Disconnects While Online Data Is Being Lost Modem4Cannot Connect When AnsweringFile Transfer4Is Slower Than It Should Be Fax and Data4Software Can’t Run at the Same Time There Are Garbage4 Characters on the MonitorModem4Doesn’t Work with Caller ID MessageSaver User Guide PhoneTools Installing PhoneTools Making a Phone Call Using PhoneTools’ Status BarPhone Module Using the Speakerphone Making Quick Dial EntriesActivating and Deactivating Answerphone Setting up AnswerphoneVoice Module Setting Up the Answer Only Mode Setting Up the Answer/Record ModeListening to Received Messages from a Remote Phone Listening to Received Messages in PhoneToolsRecording an Announcement Changing Recording ParametersHow Does It Work? Independent ModeConfiguring and Controlling Independent Mode Operation Activating and Configuring Independent Mode Selecting an AnnouncementIndependent Mode Managing Stored Documents InboxFax Module Faxing a Document from a Windows ApplicationFaxing a File Directly from PhoneTools Sending a CoverAdding a Logo to the Cover Viewing and Printing FaxesInbox and Outbox Management Inbox ManagementOutbox Management Phone Book Creating New RecordsImporting Existing Records Selecting RecordsUsing the Phone Book for Dialing Terminal Emulation Module Starting a Modem ConnectionUploading Files to a Remote System Capturing Information to DiskData File Transfer Sending a Data File AutomaticallyReceiving a Data File Automatically Appendixes Appendix a Regulatory Compliance FCC Part 68 TelecomFax Branding Statement Regulatory ComplianceCommission Decision CTR21 Canadian Limitations NoticeInternational Modem Restrictions EMC and Safety Compliance New Zealand Telecom Warning NoticeMessageSaver User Guide Appendix B Technical Specifications Carrier Frequencies Frequency Stability MessageSaver User Guide Test procedure Local Analog Loopback Test V.54 LoopRemote Digital Loopback Test V.54 Loop Figure C-2. Remote digital loopback test Local Digital Loopback Test V.54 Loop Figure C-3. Local digital loopback testMessageSaver User Guide Limited Warranty ServiceMulti-Tech BBS Online Warranty RegistrationTechnical Support About the Internet SupplyNet Online Ordering Instructions Modem AccessoriesAbout the Multi-Tech Fax-Back Service Upgrade Overview Identify the Modem FirmwareMulti-Tech BBS Identify the Current Firmware VersionMulti-Tech Web Site Clear Your Stored Paramenters Download the Upgrade FileExtract the Upgrade Files Upgrade the Modem’s Firmware Restore Your ParametersIndex Symbols Index 106