Multi-Tech Systems MT5634MSV manual Solving Problems

Page 59

6

Solving Problems

Image 59

Contents User Guide FCC Part User Guide Record of Revisions MessageSaver Operation IntroductionQuick Start PhoneTools AT Commands, S-Registers & Result CodesRemote Configuration Solving ProblemsAppendix C Loopback Tests Appendix a Regulatory ComplianceAppendix E Upgrade Procedures Appendix D Warranty, Service, and Technical SupportIntroduction Introduction Product Description How to Get a Copy of Your User Guide Related Manuals What Is in Your Modem Package?MessageSaver User Guide Quick Start We supply Safety WarningsIntroduction What You Will NeedOpening the Modem Mount the FeetSelect Stereo or Mono Speaker Location of speaker jumper Changing the Speaker JumperLine Connection Connect the Modem to Your SystemRS232 Connection Microphone Connection Power ConnectionPower-On Test Phone ConnectionRemoving Your Old Modem from Windows Install the Modem in WindowsAdding the Modem to Windows Install and Configure Your Software Call the Multi-Tech BBS Windows HyperTerminal Windows Terminal Microsoft Fax Send a FaxReferences Select Start Programs Accessories Fax Compose new faxMessageSaver User Guide MessageSaver Operation Independent Mode Functions PhoneTools FeaturesMessageSaver Operation Recording and Downloading an AnnouncementIndependent Mode Configuration Dialog Box Independent Mode Operation in PhoneToolsIndependent Mode Control dialog box Independent Mode Control Dialog BoxControl Buttons Independent Mode Operation Using the Front PanelIndicator Lights Stopping the Play of Voice Messages Adjusting Speaker VolumeAnswering a Call with the Speakerphone Playing Voice MessagesControlling the MessageSaver Remotely Remote ControlUsing the MessageSaver in Speakerphone Mode Remote Control Keys Activating Independent Mode RemotelyAT Commands Registers Result Codes AT Commands AT Command Summary Hook Control Echo Command Mode CharactersDS=y Dial Stored Telephone Number Echo Online Data CharactersModulation Handshake Monitor Speaker VolumeMonitor Speaker Mode Return Online to Data ModeTone Dialing Result Codes Enable/DisableSet Register Value Sr? Read Register ValueData Carrier Detect DCD Control Modem ResetLong Space Disconnect Auto Retrain22bis Guard Tone Control Load Factory SettingsCommunications Mode Asynchronous Communications ModeSelect Stored Configuration for Hard Reset Test CommandsDisplay Current Settings Store Current Configuration\Jn Data Buffer Control \An\Bn Transmit Break \Gn Modem Port Flow Control\Qn Flow Control Selection \Nn Error Correction Mode Selection\Tn Inactivity Timer Data Calling Tone DCn AT Command Control\Vn Protocol Result Code \Xn XON/XOFF Pass-ThroughCommand +++ATCR Escape Sequence Command +ES=n Enable Synchronous Buffered Mode#Sx Enter Setup Password #S=x Store Setup PasswordRegisters Register Unit Range Default DescriptionRegister Unit Range Default Description S37 Register Unit Range Default Description S42 Terse Verbose Description Result CodesBlacklist Full Remote Configuration Changing the Setup Password Basic ProcedureSetup Changing the Remote Escape Character MessageSaver User Guide Solving Problems None of the Indicators Light Modem Does Not Respond to Commands Modem Dials But Cannot Connect Modem4Disconnects While Online Data Is Being Lost Modem4Cannot Connect When AnsweringFile Transfer4Is Slower Than It Should Be Fax and Data4Software Can’t Run at the Same Time There Are Garbage4 Characters on the MonitorModem4Doesn’t Work with Caller ID MessageSaver User Guide PhoneTools Installing PhoneTools Making a Phone Call Using PhoneTools’ Status BarPhone Module Making Quick Dial Entries Using the SpeakerphoneActivating and Deactivating Answerphone Setting up AnswerphoneVoice Module Setting Up the Answer/Record Mode Setting Up the Answer Only ModeListening to Received Messages in PhoneTools Listening to Received Messages from a Remote PhoneChanging Recording Parameters Recording an AnnouncementHow Does It Work? Independent ModeConfiguring and Controlling Independent Mode Operation Selecting an Announcement Activating and Configuring Independent ModeManaging Stored Documents Inbox Independent ModeFaxing a Document from a Windows Application Fax ModuleSending a Cover Faxing a File Directly from PhoneToolsViewing and Printing Faxes Adding a Logo to the CoverInbox Management Inbox and Outbox ManagementOutbox Management Selecting Records Phone BookCreating New Records Importing Existing RecordsUsing the Phone Book for Dialing Starting a Modem Connection Terminal Emulation ModuleCapturing Information to Disk Uploading Files to a Remote SystemSending a Data File Automatically Data File TransferReceiving a Data File Automatically Appendixes FCC Part 68 Telecom Appendix a Regulatory ComplianceRegulatory Compliance Fax Branding StatementCommission Decision CTR21 Canadian Limitations NoticeInternational Modem Restrictions New Zealand Telecom Warning Notice EMC and Safety ComplianceMessageSaver User Guide Appendix B Technical Specifications Carrier Frequencies Frequency Stability MessageSaver User Guide Local Analog Loopback Test V.54 Loop Test procedureFigure C-2. Remote digital loopback test Remote Digital Loopback Test V.54 LoopFigure C-3. Local digital loopback test Local Digital Loopback Test V.54 LoopMessageSaver User Guide Service Limited WarrantyMulti-Tech BBS Online Warranty RegistrationTechnical Support About the Internet SupplyNet Online Ordering Instructions Modem AccessoriesAbout the Multi-Tech Fax-Back Service Identify the Modem Firmware Upgrade OverviewMulti-Tech BBS Identify the Current Firmware VersionMulti-Tech Web Site Clear Your Stored Paramenters Download the Upgrade FileExtract the Upgrade Files Restore Your Parameters Upgrade the Modem’s FirmwareIndex Symbols Index 106