Multi-Tech Systems MT5634MSV manual Introduction, None of the Indicators Light

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MessageSaver User Guide

Introduction

Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. How- ever, it is more likely that the source of your problem lies elsewhere. The following symptoms are typical of problems you might encounter:

•None of the LEDs light when the modem is on.

•The modem does not respond to commands.

•The modem dials but is unable to make a connection.

•The modem disconnects while online.

•The modem cannot connect when answering.

•File transfer is slower than it should be.

•Data is being lost.

•There are garbage characters on the monitor.

•The modem doesn’t work with Caller ID.

•Fax and data software can’t run at the same time.

If you experience problems, please check the following possibilities before calling Technical Support (see Appendix D).

None of the Indicators Light

When you turn on the modem, the LED indicators on the front panel should flash briefly as the modem runs a self-test. If the LEDs remain off, the modem is probably not receiving power.

Make sure the modem’s power switch is on, especially if you normally turn on the modem by turning on a power strip.

If the power supply is plugged into a power strip, make sure the power strip is plugged in and its power switch is on.

Make sure the power supply module is firmly connected to the modem and to the wall outlet or power strip.

If the power strip is on and the modem switch is on, try moving the modem power supply to another outlet on the power strip.

4Test that the outlet is live by plugging a lamp into it.

The modem or power supply may be defective. If you have another Multi-Tech modem, try swapping modems. If the problem goes away, the first modem or power supply may be defective. Call Tech Support for assistance.

CAUTION: Do not under any circumstances replace the power supply module with one designed for another product, as it can damage the modem and void your war- ranty.

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Contents User Guide FCC Part User Guide Record of Revisions Introduction Quick StartMessageSaver Operation AT Commands, S-Registers & Result Codes Remote ConfigurationSolving Problems PhoneToolsAppendix a Regulatory Compliance Appendix C Loopback TestsAppendix D Warranty, Service, and Technical Support Appendix E Upgrade ProceduresIntroduction Introduction Product Description What Is in Your Modem Package? How to Get a Copy of Your User Guide Related ManualsMessageSaver User Guide Quick Start Safety Warnings IntroductionWhat You Will Need We supplyMount the Feet Select Stereo or Mono SpeakerOpening the Modem Changing the Speaker Jumper Location of speaker jumperConnect the Modem to Your System RS232 ConnectionLine Connection Power Connection Power-On TestPhone Connection Microphone ConnectionInstall the Modem in Windows Adding the Modem to WindowsRemoving Your Old Modem from Windows Install and Configure Your Software Call the Multi-Tech BBS Windows HyperTerminal Windows Terminal Send a Fax Microsoft FaxSelect Start Programs Accessories Fax Compose new fax ReferencesMessageSaver User Guide MessageSaver Operation PhoneTools Features Independent Mode FunctionsRecording and Downloading an Announcement MessageSaver OperationIndependent Mode Operation in PhoneTools Independent Mode Configuration Dialog BoxIndependent Mode Control Dialog Box Independent Mode Control dialog boxIndependent Mode Operation Using the Front Panel Control ButtonsIndicator Lights Adjusting Speaker Volume Answering a Call with the SpeakerphonePlaying Voice Messages Stopping the Play of Voice MessagesRemote Control Using the MessageSaver in Speakerphone ModeControlling the MessageSaver Remotely Activating Independent Mode Remotely Remote Control KeysAT Commands Registers Result Codes AT Commands AT Command Summary Echo Command Mode Characters DS=y Dial Stored Telephone NumberEcho Online Data Characters Hook ControlMonitor Speaker Volume Monitor Speaker ModeReturn Online to Data Mode Modulation HandshakeResult Codes Enable/Disable Set Register ValueSr? Read Register Value Tone DialingModem Reset Long Space DisconnectAuto Retrain Data Carrier Detect DCD ControlLoad Factory Settings Communications ModeAsynchronous Communications Mode 22bis Guard Tone ControlTest Commands Display Current SettingsStore Current Configuration Select Stored Configuration for Hard Reset\An \Bn Transmit Break\Gn Modem Port Flow Control \Jn Data Buffer Control\Nn Error Correction Mode Selection \Tn Inactivity Timer\Qn Flow Control Selection DCn AT Command Control \Vn Protocol Result Code\Xn XON/XOFF Pass-Through Data Calling ToneCommand +ES=n Enable Synchronous Buffered Mode #Sx Enter Setup Password#S=x Store Setup Password Command +++ATCR Escape SequenceRegister Unit Range Default Description RegistersRegister Unit Range Default Description S37 Register Unit Range Default Description S42 Result Codes Terse Verbose DescriptionBlacklist Full Remote Configuration Basic Procedure SetupChanging the Setup Password Changing the Remote Escape Character MessageSaver User Guide Solving Problems None of the Indicators Light Modem Does Not Respond to Commands Modem Dials But Cannot Connect Modem4Disconnects While Online Modem4Cannot Connect When Answering File Transfer4Is Slower Than It Should BeData Is Being Lost There Are Garbage4 Characters on the Monitor Modem4Doesn’t Work with Caller IDFax and Data4Software Can’t Run at the Same Time MessageSaver User Guide PhoneTools Installing PhoneTools Using PhoneTools’ Status Bar Phone ModuleMaking a Phone Call Using the Speakerphone Making Quick Dial EntriesSetting up Answerphone Voice ModuleActivating and Deactivating Answerphone Setting Up the Answer Only Mode Setting Up the Answer/Record ModeListening to Received Messages from a Remote Phone Listening to Received Messages in PhoneToolsRecording an Announcement Changing Recording ParametersIndependent Mode Configuring and Controlling Independent Mode OperationHow Does It Work? Activating and Configuring Independent Mode Selecting an AnnouncementIndependent Mode Managing Stored Documents InboxFax Module Faxing a Document from a Windows ApplicationFaxing a File Directly from PhoneTools Sending a CoverAdding a Logo to the Cover Viewing and Printing FaxesInbox and Outbox Management Inbox ManagementOutbox Management Phone Book Creating New RecordsImporting Existing Records Selecting RecordsUsing the Phone Book for Dialing Terminal Emulation Module Starting a Modem ConnectionUploading Files to a Remote System Capturing Information to DiskData File Transfer Sending a Data File AutomaticallyReceiving a Data File Automatically Appendixes Appendix a Regulatory Compliance FCC Part 68 TelecomFax Branding Statement Regulatory ComplianceCanadian Limitations Notice International Modem RestrictionsCommission Decision CTR21 EMC and Safety Compliance New Zealand Telecom Warning NoticeMessageSaver User Guide Appendix B Technical Specifications Carrier Frequencies Frequency Stability MessageSaver User Guide Test procedure Local Analog Loopback Test V.54 LoopRemote Digital Loopback Test V.54 Loop Figure C-2. Remote digital loopback testLocal Digital Loopback Test V.54 Loop Figure C-3. Local digital loopback testMessageSaver User Guide Limited Warranty ServiceOnline Warranty Registration Technical SupportMulti-Tech BBS About the Internet Modem Accessories About the Multi-Tech Fax-Back ServiceSupplyNet Online Ordering Instructions Upgrade Overview Identify the Modem FirmwareIdentify the Current Firmware Version Multi-Tech Web SiteMulti-Tech BBS Download the Upgrade File Extract the Upgrade FilesClear Your Stored Paramenters Upgrade the Modem’s Firmware Restore Your ParametersIndex Symbols Index 106