Multi-Tech Systems MT5634MSV manual Limited Warranty, Service

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D Warranty, Service, and Technical Support

Appendix D: Warranty, Service, and

Technical Support

Limited Warranty

Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment (limited to customers in the U.S., Canada, Mexico, and United Kingdom). For customers in all other countries, due to certain legal restrictions, MTS warrants that this product will be free from defects in material or workmanship for a period of five years from the date of purchase or, if date of purchase is not provided, five years from the date of shipment, unless otherwise limited or prohibited by law.

MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IM- PLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICU- LAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products that have been damaged by lightning storms, water, or power surges, or that have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by the customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products that prove to be defective within the warranty peri- od, or, at MTS’s option, issuance of a refund of the purchase price. Defective prod- ucts must be returned by Customer to MTS’s factory with transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.

Service

If you are outside the USA, your local distributor of Multi-Tech products usually offers the quickest and most economical repair option. If necessary, you may send your modem to our Mounds View factory in the USA. A modem that is shipped to us from outside the USA must have a Returned Materials Authorization (RMA) and shipping instructions. To return a modem for repair from inside the USA, no RMA is required; simply send it to us freight prepaid. Include a description of the problem, a return shipping address, and a check or purchase order for out-of-warranty repairs.

Please send modems that require repairs to the following address:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

Attn: Repair

If you are shipping from outside the USA, please contact our Repair Department for an RMA prior to your shipment. You can contact us by telephone at +612 785-3500 or by fax at +612 785-9874.

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Contents User Guide FCC Part User Guide Record of Revisions Quick Start IntroductionMessageSaver Operation PhoneTools AT Commands, S-Registers & Result CodesRemote Configuration Solving ProblemsAppendix C Loopback Tests Appendix a Regulatory ComplianceAppendix E Upgrade Procedures Appendix D Warranty, Service, and Technical SupportIntroduction Introduction Product Description How to Get a Copy of Your User Guide Related Manuals What Is in Your Modem Package?MessageSaver User Guide Quick Start We supply Safety WarningsIntroduction What You Will NeedSelect Stereo or Mono Speaker Mount the FeetOpening the Modem Location of speaker jumper Changing the Speaker JumperRS232 Connection Connect the Modem to Your SystemLine Connection Microphone Connection Power ConnectionPower-On Test Phone ConnectionAdding the Modem to Windows Install the Modem in WindowsRemoving Your Old Modem from Windows Install and Configure Your Software Call the Multi-Tech BBS Windows HyperTerminal Windows Terminal Microsoft Fax Send a FaxReferences Select Start Programs Accessories Fax Compose new faxMessageSaver User Guide MessageSaver Operation Independent Mode Functions PhoneTools FeaturesMessageSaver Operation Recording and Downloading an AnnouncementIndependent Mode Configuration Dialog Box Independent Mode Operation in PhoneToolsIndependent Mode Control dialog box Independent Mode Control Dialog BoxControl Buttons Independent Mode Operation Using the Front PanelIndicator Lights Stopping the Play of Voice Messages Adjusting Speaker VolumeAnswering a Call with the Speakerphone Playing Voice MessagesUsing the MessageSaver in Speakerphone Mode Remote ControlControlling the MessageSaver Remotely Remote Control Keys Activating Independent Mode RemotelyAT Commands Registers Result Codes AT Commands AT Command Summary Hook Control Echo Command Mode CharactersDS=y Dial Stored Telephone Number Echo Online Data CharactersModulation Handshake Monitor Speaker VolumeMonitor Speaker Mode Return Online to Data ModeTone Dialing Result Codes Enable/DisableSet Register Value Sr? Read Register ValueData Carrier Detect DCD Control Modem ResetLong Space Disconnect Auto Retrain22bis Guard Tone Control Load Factory SettingsCommunications Mode Asynchronous Communications ModeSelect Stored Configuration for Hard Reset Test CommandsDisplay Current Settings Store Current Configuration\Jn Data Buffer Control \An\Bn Transmit Break \Gn Modem Port Flow Control\Tn Inactivity Timer \Nn Error Correction Mode Selection\Qn Flow Control Selection Data Calling Tone DCn AT Command Control\Vn Protocol Result Code \Xn XON/XOFF Pass-ThroughCommand +++ATCR Escape Sequence Command +ES=n Enable Synchronous Buffered Mode#Sx Enter Setup Password #S=x Store Setup PasswordRegisters Register Unit Range Default DescriptionRegister Unit Range Default Description S37 Register Unit Range Default Description S42 Terse Verbose Description Result CodesBlacklist Full Remote Configuration Setup Basic ProcedureChanging the Setup Password Changing the Remote Escape Character MessageSaver User Guide Solving Problems None of the Indicators Light Modem Does Not Respond to Commands Modem Dials But Cannot Connect Modem4Disconnects While Online File Transfer4Is Slower Than It Should Be Modem4Cannot Connect When AnsweringData Is Being Lost Modem4Doesn’t Work with Caller ID There Are Garbage4 Characters on the MonitorFax and Data4Software Can’t Run at the Same Time MessageSaver User Guide PhoneTools Installing PhoneTools Phone Module Using PhoneTools’ Status BarMaking a Phone Call Making Quick Dial Entries Using the SpeakerphoneVoice Module Setting up AnswerphoneActivating and Deactivating Answerphone Setting Up the Answer/Record Mode Setting Up the Answer Only ModeListening to Received Messages in PhoneTools Listening to Received Messages from a Remote PhoneChanging Recording Parameters Recording an AnnouncementConfiguring and Controlling Independent Mode Operation Independent ModeHow Does It Work? Selecting an Announcement Activating and Configuring Independent ModeManaging Stored Documents Inbox Independent ModeFaxing a Document from a Windows Application Fax ModuleSending a Cover Faxing a File Directly from PhoneToolsViewing and Printing Faxes Adding a Logo to the CoverInbox Management Inbox and Outbox ManagementOutbox Management Selecting Records Phone BookCreating New Records Importing Existing RecordsUsing the Phone Book for Dialing Starting a Modem Connection Terminal Emulation ModuleCapturing Information to Disk Uploading Files to a Remote SystemSending a Data File Automatically Data File TransferReceiving a Data File Automatically Appendixes FCC Part 68 Telecom Appendix a Regulatory ComplianceRegulatory Compliance Fax Branding StatementInternational Modem Restrictions Canadian Limitations NoticeCommission Decision CTR21 New Zealand Telecom Warning Notice EMC and Safety ComplianceMessageSaver User Guide Appendix B Technical Specifications Carrier Frequencies Frequency Stability MessageSaver User Guide Local Analog Loopback Test V.54 Loop Test procedureFigure C-2. Remote digital loopback test Remote Digital Loopback Test V.54 LoopFigure C-3. Local digital loopback test Local Digital Loopback Test V.54 LoopMessageSaver User Guide Service Limited WarrantyTechnical Support Online Warranty RegistrationMulti-Tech BBS About the Internet About the Multi-Tech Fax-Back Service Modem AccessoriesSupplyNet Online Ordering Instructions Identify the Modem Firmware Upgrade OverviewMulti-Tech Web Site Identify the Current Firmware VersionMulti-Tech BBS Extract the Upgrade Files Download the Upgrade FileClear Your Stored Paramenters Restore Your Parameters Upgrade the Modem’s FirmwareIndex Symbols Index 106
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