Axis Communications A1001 user manual Support Overview, System Overview, Logs & Reports

Page 49

AXIS A1001 Network Door Controller & AXIS Entry Manager

System Options

Click Restore to reset most settings to the factory default values. The following settings are not affected:

•the boot protocol (DHCP or static)

•the static IP address

•the default router

•the subnet mask

•the system time

•the IEEE 802.1X settings

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 50.

For information about firmware upgrade, see Upgrade the Firmware on page 51.

Support

Support Overview

The Setup > Additional Controller Configuration > System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 51.

System Overview

To get an overview of the Axis product’s status and settings, go to Setup > Additional Controller Configuration > System Options

>Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The Setup > Additional Controller Configuration > System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under Setup > Additional Controller Configuration > System Options > Support > Logs & Reports > Configuration . The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).

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Contents Axis A1001 Network Door Controller & Axis Entry Manager Liability About this DocumentIntellectual Property Rights Equipment Modifications Trademark AcknowledgmentsLearn More SupportAxis A1001 Network Door Controller & Axis Entry Manager Front and back Hardware OverviewPower outputs External power inputsInterface LED indicators, buttons and other hardware LED IndicatorsColor Indication External Power Inputs Connectors and ButtonsFor technical specifications, see Power ConnectorButtons and Other Hardware Power OutputsAccess from the Internet Access from a BrowserSet the Root Password Start a browser Chrome, Internet Explorer, Firefox, SafariOverview Select a Language Configuration Step by StepImport a Hardware Configuration File Configure the HardwareExport a Hardware Configuration File To import a hardware configuration fileConfigure Locks and Door Monitors Create a New Hardware ConfigurationTo create a new hardware configuration from the beginning Motorized locks must be configured as secondary locksLock Options Use Supervised Inputs Configure Readers and REX DevicesReader and REX Device Options Following reader options are availableSet the Date and Time Verify the Hardware ConnectionsVerification Controls Set the Date and Time Manually Configure the Network SettingsGet the Date and Time from the Computer Basic TCP/IP Settings Configure Card FormatsTo enable card formats Go to Setup Configure Card FormatsField Maps Card Format DescriptionsDoor Controller System Status Manage Network Door ControllersConnected Door Controllers in the System Connected Door Controllers ListIP address MAC address Click Reset hardware configurationRemove Door Controllers from the System Maintenance Instructions About Users Access ManagementChoose a Workflow Access Schedule Types Create and Edit Access SchedulesAdd Schedule Items Create and Edit Groups Go to Access Management Groups tab, click Add new groupManage Doors Group CredentialsAdd Scheduled Unlock States Identification TypesClick Add scheduled unlock Create and Edit Users Go to Access ManagementUse Manual Door Actions Manual Door ActionsImport Users User CredentialsFollowing credentials are available for users First name required Last nameExport Users Example Access Schedule CombinationsCreate a Subtraction schedule called Nights & weekends Configure the Event and Alarm Logs View the Alarm LogView the Event Log Event Log FiltersAlarm Log Options Set Up Action RulesEvent Log Options Configuration Access PointTriggers Go to Events Action Rules and click AddHardware DoorAdd Recipients ActionsCreate Schedules Set Up Email RecipientsRecipient Types Following recipients are availableReader Feedback Set Up RecurrencesEvent Wiegand Beeper pattern State Dual LED Single LEDReport Types View, Print, and Export ReportsClick View and print Click Print selected columnsSecurity To enable Https on the Axis productUsers IP Address FilterIeee To allow the product to access a network protected by IeeeCertificates Date & Time Click Install certificate and upload the certificateNetwork Create a self-signed certificate as described aboveARP/Ping Assign IP Address Using ARP/PingLinux/Unix syntax Linux/Unix exampleAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsDNS Configuration NTP Configuration Link-Local IPv4 Address Host Name ConfigurationInformation, see the online help QoS Quality of ServicePorts & Devices MaintenanceSupport Overview SupportSystem Overview Logs & ReportsAdvanced Reset to Factory Default SettingsScripting File UploadEmergency Recovery Procedure Upgrade the FirmwareFirmware To upgrade the product’s firmware UNIX/Linux, type the following from the command lineProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externallyHardware failure Status and Network indicator LEDs are flashing red rapidlyAxis A1001 Network Door Controller Power Function/group Specifications General CasingConnectors WeightAxis Entry Manager Connectors Reader I/O Connector Reader Data ConnectorFunction Pin Specifications Function PinAuxiliary Connector Door ConnectorPower Connector Power Lock Connector Network ConnectorPower & Relay Connector Tampering Alarm Pin HeaderBack tampering alarm Connection DiagramsSupervised Inputs M5.7
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