Axis Communications A1001 Check the Firmware, Upgrade the Firmware, Emergency Recovery Procedure

Page 51

AXIS A1001 Network Door Controller & AXIS Entry Manager

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Additional Controller Configuration > Basic Setup and in Setup > Additional Controller Configuration > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 5 minutes even if you suspect the upgrade has failed.

•Because the database of users, groups, credentials, and other data will be updating after a firmware upgrade, the first start-up could take a few minutes to complete. The time required is dependent on the amount of data.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > Additional Controller Configuration > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 5 minutes while the product is being upgraded and restarted. Then clear the web browser's cache.

5.Access the product.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

51

Page 50 Page 52
Image 51
Page 50 Page 52
Contents Axis A1001 Network Door Controller & Axis Entry Manager Trademark Acknowledgments About this DocumentLiability Intellectual Property Rights Equipment ModificationsLearn More SupportAxis A1001 Network Door Controller & Axis Entry Manager Front and back Hardware OverviewExternal power inputs Power outputsInterface LED Indicators LED indicators, buttons and other hardwareColor Indication Power Connector Connectors and ButtonsExternal Power Inputs For technical specifications, seeButtons and Other Hardware Power OutputsStart a browser Chrome, Internet Explorer, Firefox, Safari Access from a BrowserAccess from the Internet Set the Root PasswordOverview Select a Language Configuration Step by StepTo import a hardware configuration file Configure the HardwareImport a Hardware Configuration File Export a Hardware Configuration FileMotorized locks must be configured as secondary locks Create a New Hardware ConfigurationConfigure Locks and Door Monitors To create a new hardware configuration from the beginningLock Options Following reader options are available Configure Readers and REX DevicesUse Supervised Inputs Reader and REX Device OptionsVerify the Hardware Connections Set the Date and TimeVerification Controls Configure the Network Settings Set the Date and Time ManuallyGet the Date and Time from the Computer Go to Setup Configure Card Formats Configure Card FormatsBasic TCP/IP Settings To enable card formatsField Maps Card Format DescriptionsConnected Door Controllers List Manage Network Door ControllersDoor Controller System Status Connected Door Controllers in the SystemClick Reset hardware configuration IP address MAC addressRemove Door Controllers from the System Maintenance Instructions Access Management About UsersChoose a Workflow Access Schedule Types Create and Edit Access SchedulesAdd Schedule Items Group Credentials Go to Access Management Groups tab, click Add new groupCreate and Edit Groups Manage DoorsIdentification Types Add Scheduled Unlock StatesClick Add scheduled unlock Manual Door Actions Go to Access ManagementCreate and Edit Users Use Manual Door ActionsFirst name required Last name User CredentialsImport Users Following credentials are available for usersExport Users Example Access Schedule CombinationsCreate a Subtraction schedule called Nights & weekends Event Log Filters View the Alarm LogConfigure the Event and Alarm Logs View the Event LogSet Up Action Rules Alarm Log OptionsEvent Log Options Go to Events Action Rules and click Add Access PointConfiguration TriggersHardware DoorAdd Recipients ActionsFollowing recipients are available Set Up Email RecipientsCreate Schedules Recipient TypesBeeper pattern State Dual LED Single LED Set Up RecurrencesReader Feedback Event WiegandClick Print selected columns View, Print, and Export ReportsReport Types Click View and printIP Address Filter To enable Https on the Axis productSecurity UsersTo allow the product to access a network protected by Ieee IeeeCertificates Create a self-signed certificate as described above Click Install certificate and upload the certificateDate & Time NetworkLinux/Unix example Assign IP Address Using ARP/PingARP/Ping Linux/Unix syntaxNTP Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address Host Name ConfigurationInformation, see the online help QoS Quality of ServicePorts & Devices MaintenanceLogs & Reports SupportSupport Overview System OverviewFile Upload Reset to Factory Default SettingsAdvanced ScriptingUNIX/Linux, type the following from the command line Upgrade the FirmwareEmergency Recovery Procedure Firmware To upgrade the product’s firmwareProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserHardware failure Status and Network indicator LEDs are flashing red rapidlyAxis A1001 Network Door Controller Weight Function/group Specifications General CasingPower ConnectorsAxis Entry Manager Connectors Function Pin Reader Data ConnectorReader I/O Connector Function Pin SpecificationsDoor Connector Auxiliary ConnectorPower Connector Tampering Alarm Pin Header Network ConnectorPower Lock Connector Power & Relay ConnectorBack tampering alarm Connection DiagramsSupervised Inputs M5.7
Related manuals
Manual 20 pages 40.35 Kb
Top Page Image Contents