Axis Communications A1001 user manual Symptoms, Possible Causes and Remedial Actions

Page 52

AXIS A1001 Network Door Controller & AXIS Entry Manager

Troubleshooting

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Installation

 

Guide on www.axis.com.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

The IP address has been changed by DHCP

Certificate error when using IEEE 802.1X

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.

If the password for the user root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings on page 50.

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured).

If required, a static IP address can be assigned manually. For instructions, see Installation Guide on www.axis.com/techsup.

For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP server. See Date & Time on page 43.

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 46. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from Setup > Network Settings or Setup >

 

Additional Controller Configuration > System Options > Network > TCP/IP > Basic.

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Contents Axis A1001 Network Door Controller & Axis Entry Manager About this Document LiabilityIntellectual Property Rights Equipment Modifications Trademark AcknowledgmentsSupport Learn MoreAxis A1001 Network Door Controller & Axis Entry Manager Hardware Overview Front and backPower outputs External power inputsInterface LED indicators, buttons and other hardware LED IndicatorsColor Indication Connectors and Buttons External Power InputsFor technical specifications, see Power ConnectorPower Outputs Buttons and Other HardwareAccess from a Browser Access from the InternetSet the Root Password Start a browser Chrome, Internet Explorer, Firefox, SafariOverview Configuration Step by Step Select a LanguageConfigure the Hardware Import a Hardware Configuration FileExport a Hardware Configuration File To import a hardware configuration fileCreate a New Hardware Configuration Configure Locks and Door MonitorsTo create a new hardware configuration from the beginning Motorized locks must be configured as secondary locksLock Options Configure Readers and REX Devices Use Supervised InputsReader and REX Device Options Following reader options are availableSet the Date and Time Verify the Hardware ConnectionsVerification Controls Set the Date and Time Manually Configure the Network SettingsGet the Date and Time from the Computer Configure Card Formats Basic TCP/IP SettingsTo enable card formats Go to Setup Configure Card FormatsCard Format Descriptions Field MapsManage Network Door Controllers Door Controller System StatusConnected Door Controllers in the System Connected Door Controllers ListIP address MAC address Click Reset hardware configurationRemove Door Controllers from the System Maintenance Instructions About Users Access ManagementChoose a Workflow Create and Edit Access Schedules Access Schedule TypesAdd Schedule Items Go to Access Management Groups tab, click Add new group Create and Edit GroupsManage Doors Group CredentialsAdd Scheduled Unlock States Identification TypesClick Add scheduled unlock Go to Access Management Create and Edit UsersUse Manual Door Actions Manual Door ActionsUser Credentials Import UsersFollowing credentials are available for users First name required Last nameExample Access Schedule Combinations Export UsersCreate a Subtraction schedule called Nights & weekends View the Alarm Log Configure the Event and Alarm LogsView the Event Log Event Log FiltersAlarm Log Options Set Up Action RulesEvent Log Options Access Point ConfigurationTriggers Go to Events Action Rules and click AddDoor HardwareActions Add RecipientsSet Up Email Recipients Create SchedulesRecipient Types Following recipients are availableSet Up Recurrences Reader FeedbackEvent Wiegand Beeper pattern State Dual LED Single LEDView, Print, and Export Reports Report TypesClick View and print Click Print selected columnsTo enable Https on the Axis product SecurityUsers IP Address FilterIeee To allow the product to access a network protected by IeeeCertificates Click Install certificate and upload the certificate Date & TimeNetwork Create a self-signed certificate as described aboveAssign IP Address Using ARP/Ping ARP/PingLinux/Unix syntax Linux/Unix exampleAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceDNS Configuration NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressQoS Quality of Service Information, see the online helpMaintenance Ports & Devices Support Support Overview System Overview Logs & ReportsReset to Factory Default Settings AdvancedScripting File UploadUpgrade the Firmware Emergency Recovery ProcedureFirmware To upgrade the product’s firmware UNIX/Linux, type the following from the command lineSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyStatus and Network indicator LEDs are flashing red rapidly Hardware failureAxis A1001 Network Door Controller Function/group Specifications General Casing PowerConnectors WeightAxis Entry Manager Connectors Reader Data Connector Reader I/O ConnectorFunction Pin Specifications Function PinAuxiliary Connector Door ConnectorPower Connector Network Connector Power Lock ConnectorPower & Relay Connector Tampering Alarm Pin HeaderConnection Diagrams Back tampering alarmSupervised Inputs M5.7
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