Dell 4000 manual Solving Problems

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S E C T I O N 2

Solving Problems

Finding Solutions Accessing Help Files Power Problems Start-Up Error Messages Video and Display Problems Sound and Speaker Problems Printer Problems

Modem Problems

Scanner Problems

Touch Pad Problems External Keyboard Problems Unexpected Characters Drive Problems

Network Problems Windows Error Messages General Program Problems Internet Connection Problems E-Mail Problems

If Your Computer Gets Wet

If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and Utilities Reinstalling Windows

Recreating the Hibernate File (Windows 98 Only)

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Contents Solutions Guide Abbreviations and Acronyms Hints, Notices, and CautionsContents Solving Problems Adding Parts Appendix When Using Your Computer Safety InstructionsSafety Instr uctions Safety Instructions When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge Safety Instr uctions Setting Up Accessing the Internet Hint Dellnet is not Setting Up DellnetAccessing Your E-Mail Viewing Your Account InformationSending and Receiving E-Mail Resetting E-Mail Address SettingsInstalling the Printer Driver Connecting a PrinterParallel Printer Notches USB Printer Turning Off the ComputerWindows Millennium Edition Me and Windows Windows Using the Modular BaySwapping Devices While the Computer Is Turned Off Bottom of computer Microsoft Windows 98 or Windows Me Swapping Devices While Windows Is RunningSetting Up the APR for Windows Me and Windows Setting Up the APR to Connect to a NetworkSetting Up the APR for Windows Setting Up Solving Problems See Finding SolutionsSolving Problems Accessing Help Files Power Problems Video and Display Problems Start-Up Error MessagesIf the display is blank Sunlight glare, which can cause poor picture quality If the display is difficult to readIntegrated Speakers Sound and Speaker ProblemsExternal Speakers If you cannot print to a parallel port printer Printer ProblemsEnsure that the Print to the following port setting is USB Modem ProblemsIf you cannot print to a USB printer Touch Pad Problems Scanner ProblemsDrive Problems External Keyboard ProblemsUnexpected Characters If you cannot save a file to a floppy diskIf you cannot play a music CD or install a program from a CD If you cannot play a DVD movie If you have a hard drive problemIf the CD-RW drive stops writing Click Check NowWindows Error Messages Network ProblemsProgram crashes General Program ProblemsProgram stops responding If you have a problem with your Dellnet account Internet Connection ProblemsSolid blue screen appears Modems Properties window, click Dialing PropertiesIf Your Computer Gets Wet Mail ProblemsIf You Drop or Damage Your Computer Reinstalling Drivers and Utilities Resolving Other Technical ProblemsReinstalling Windows Me and Windows Reinstalling WindowsClick I accept the Agreement, and then click Next Reinstalling WindowsSolving Problems Recreating the Hibernate File Windows 98 Only Boot Restart Your Computer With the Drivers and Utilities CDCreate the Hibernate File Delete the Old Hibernate FileSolving Problems Adding Parts Replacing the Palm Rests Palm rest Adding Parts Replacing the Display Cover Using the Advanced Port ReplicatorUSB Connecting External Devices to the APRConnect an external monitor Connect a parallel device, such as a printerDocking the Computer APR Controls and IndicatorsDocking connector Eject/locking lever Alignment rails Undocking the Computer Monitor Stand Adding Memory Securing Clip Memory module Replacing a Hard Drive Hard drive Returning a Hard Drive to Dell W . d e l l . c o m s u p p o r t . d e l l . c o m P e n d i Microprocessor SpecificationsPorts and Connectors Audio Keyboard Track Stick AC Adapter System Setup Pages Standard SettingsContacting Dell Viewing the System Setup PagesContact Numbers and Addresses Australia SydneyWebsite http//support.euro.dell.com Austria ViennaBelgium Brussels BrazilChile Santiago Canada North York, OntarioChina Xiamen Czech Republic PragueFinland Helsinki Denmark HorsholmCorporate Home and Small BusinessGermany Langen Ireland Bray Hong KongItaly Milan Home and Small Business Website http//support.jp.dell.com Korea Seoul Japan KawasakiLatin America Macau LuxembourgMalaysia Penang Mexico Colonia GranadaNew Zealand Netherlands AmsterdamNorway Lysaker Poland WarsawSouth Africa Johannesburg Singapore Singapore09/091 Southeast Asian and PacificSwitzerland Geneva Sweden Upplands VasbyTaiwan ThailandBracknell A. Austin, Texas Battery Disposal Returning Items for Warranty Repair or CreditRegulatory Information NOM Information Mexico Only Información para NOM únicamente para México Warranty and Return Policy InformationMacrovision Product Notice Appendix D ex Printer setting up, 16 troubleshooting Index Index