Dell 4000 manual Resolving Other Technical Problems, Reinstalling Drivers and Utilities

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HINT: You may need to open more folders to find the setup.exe file. For example, to install the Windows 98 touch pad driver, double-click win98, double-click touchpad, double-click english, and then double- click setup.exe.

Resolving Other Technical Problems

GO T O T H E DE L L S U P P O R T W E B S I T E — Go to http://support.dell.com for help with general usage, installation, and troubleshooting questions.

E- DE L L — Go to http://support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours.

DE L L — If you cannot solve your problem using the Dell support website or e-mail service, call Dell for technical assistance (see page 75).

Reinstalling Drivers and Utilities

NOTICE: The Dell support website, http://support.dell.com, and the Drivers and Utilities CD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.

1Insert the Drivers and Utilities CD into the CD or DVD drive.

2Double-click the My Computer icon on your desktop.

3Double-click the icon for your CD or DVD drive.

4Double-click the folder for your operating system.

5Double-click the appropriate language folder for the driver you want to install.

6Double-click the setup.exe file and follow the prompts.

For detailed information on installing specific drivers and utilities for your computer, see Dell’s support website at http://support.dell.com.

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Solving Problems

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Contents Solutions Guide Hints, Notices, and Cautions Abbreviations and AcronymsContents Solving Problems Adding Parts Appendix Safety Instructions When Using Your ComputerSafety Instr uctions Safety Instructions When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge Safety Instr uctions Setting Up Hint Dellnet is not Setting Up Dellnet Accessing the InternetAccessing Your E-Mail Viewing Your Account InformationResetting E-Mail Address Settings Sending and Receiving E-MailParallel Printer Connecting a PrinterInstalling the Printer Driver Notches Windows Millennium Edition Me and Windows Turning Off the ComputerUSB Printer Swapping Devices While the Computer Is Turned Off Using the Modular BayWindows Bottom of computer Swapping Devices While Windows Is Running Microsoft Windows 98 or Windows MeSetting Up the APR to Connect to a Network Setting Up the APR for Windows Me and WindowsSetting Up the APR for Windows Setting Up Solving Problems Finding Solutions SeeSolving Problems Accessing Help Files Power Problems If the display is blank Start-Up Error MessagesVideo and Display Problems If the display is difficult to read Sunlight glare, which can cause poor picture qualityExternal Speakers Sound and Speaker ProblemsIntegrated Speakers Printer Problems If you cannot print to a parallel port printerIf you cannot print to a USB printer Modem ProblemsEnsure that the Print to the following port setting is USB Scanner Problems Touch Pad ProblemsExternal Keyboard Problems Drive ProblemsUnexpected Characters If you cannot save a file to a floppy diskIf you cannot play a music CD or install a program from a CD If you have a hard drive problem If you cannot play a DVD movieIf the CD-RW drive stops writing Click Check NowNetwork Problems Windows Error MessagesProgram stops responding General Program ProblemsProgram crashes Internet Connection Problems If you have a problem with your Dellnet accountSolid blue screen appears Modems Properties window, click Dialing PropertiesMail Problems If Your Computer Gets WetIf You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and UtilitiesReinstalling Windows Reinstalling Windows Me and WindowsReinstalling Windows Click I accept the Agreement, and then click NextSolving Problems Boot Restart Your Computer With the Drivers and Utilities CD Recreating the Hibernate File Windows 98 OnlyDelete the Old Hibernate File Create the Hibernate FileSolving Problems Adding Parts Replacing the Palm Rests Palm rest Adding Parts Using the Advanced Port Replicator Replacing the Display CoverConnecting External Devices to the APR USBConnect a parallel device, such as a printer Connect an external monitorAPR Controls and Indicators Docking the ComputerDocking connector Eject/locking lever Alignment rails Undocking the Computer Monitor Stand Adding Memory Securing Clip Memory module Replacing a Hard Drive Hard drive Returning a Hard Drive to Dell W . d e l l . c o m s u p p o r t . d e l l . c o m P e n d i Specifications MicroprocessorPorts and Connectors Audio Keyboard Track Stick AC Adapter Standard Settings System Setup PagesViewing the System Setup Pages Contacting DellContact Numbers and Addresses Australia SydneyAustria Vienna Website http//support.euro.dell.comBelgium Brussels BrazilCanada North York, Ontario Chile SantiagoChina Xiamen Czech Republic PragueDenmark Horsholm Finland HelsinkiGermany Langen Home and Small BusinessCorporate Italy Milan Home and Small Business Hong KongIreland Bray Latin America Japan KawasakiWebsite http//support.jp.dell.com Korea Seoul Luxembourg MacauMalaysia Penang Mexico Colonia GranadaNetherlands Amsterdam New ZealandNorway Lysaker Poland WarsawSingapore Singapore South Africa Johannesburg09/091 Southeast Asian and PacificSweden Upplands Vasby Switzerland GenevaTaiwan ThailandBracknell A. Austin, Texas Regulatory Information Returning Items for Warranty Repair or CreditBattery Disposal NOM Information Mexico Only Warranty and Return Policy Information Información para NOM únicamente para MéxicoMacrovision Product Notice Appendix D ex Printer setting up, 16 troubleshooting Index Index