Dell 4000 manual External Keyboard Problems, Unexpected Characters, Drive Problems

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HINT: For information on saving files to a floppy disk, see the Tell Me How help file (see page 28).

External Keyboard Problems

DI S C O N N E C T T H E K E Y B O A R D C A B L E — Shut down the computer (see page 18). Disconnect the keyboard cable and check the cable connector for bent or broken pins.

Unexpected Characters

DI S A B L E T H E N U M E R IC K E Y P A D — Press the <Num Lk> key to disable the numeric keypad. Verify that the numbers lock light is not lit.

Drive Problems

If you cannot save a file to a floppy disk

EN S U R E T H A T WI N D O W S R E C O G N I Z E S T H E D R I V E — Double-click the My Computer icon. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

CA N N O T S A V E F I L E S T O A F L O P P Y D I S K — Ensure that the floppy disk is not full or write-protected (locked). See the following illustration.

TE S T T H E D R I V E W I T H A N O T H E R F L O PP Y D I S K — Insert another floppy disk to eliminate the possibility that the original floppy disk is defective.

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Solving Problems

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Contents Solutions Guide Hints, Notices, and Cautions Abbreviations and AcronymsContents Solving Problems Adding Parts Appendix Safety Instructions When Using Your ComputerSafety Instr uctions Safety Instructions When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge Safety Instr uctions Setting Up Hint Dellnet is not Setting Up Dellnet Accessing the InternetAccessing Your E-Mail Viewing Your Account InformationResetting E-Mail Address Settings Sending and Receiving E-MailConnecting a Printer Installing the Printer DriverParallel Printer Notches Turning Off the Computer USB PrinterWindows Millennium Edition Me and Windows Using the Modular Bay WindowsSwapping Devices While the Computer Is Turned Off Bottom of computer Swapping Devices While Windows Is Running Microsoft Windows 98 or Windows MeSetting Up the APR to Connect to a Network Setting Up the APR for Windows Me and WindowsSetting Up the APR for Windows Setting Up Solving Problems Finding Solutions SeeSolving Problems Accessing Help Files Power Problems Start-Up Error Messages Video and Display ProblemsIf the display is blank If the display is difficult to read Sunlight glare, which can cause poor picture qualitySound and Speaker Problems Integrated SpeakersExternal Speakers Printer Problems If you cannot print to a parallel port printerModem Problems Ensure that the Print to the following port setting is USBIf you cannot print to a USB printer Scanner Problems Touch Pad ProblemsExternal Keyboard Problems Drive ProblemsUnexpected Characters If you cannot save a file to a floppy diskIf you cannot play a music CD or install a program from a CD If you have a hard drive problem If you cannot play a DVD movieIf the CD-RW drive stops writing Click Check NowNetwork Problems Windows Error MessagesGeneral Program Problems Program crashesProgram stops responding Internet Connection Problems If you have a problem with your Dellnet accountSolid blue screen appears Modems Properties window, click Dialing PropertiesMail Problems If Your Computer Gets WetIf You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and UtilitiesReinstalling Windows Reinstalling Windows Me and WindowsReinstalling Windows Click I accept the Agreement, and then click NextSolving Problems Boot Restart Your Computer With the Drivers and Utilities CD Recreating the Hibernate File Windows 98 OnlyDelete the Old Hibernate File Create the Hibernate FileSolving Problems Adding Parts Replacing the Palm Rests Palm rest Adding Parts Using the Advanced Port Replicator Replacing the Display CoverConnecting External Devices to the APR USBConnect a parallel device, such as a printer Connect an external monitorAPR Controls and Indicators Docking the ComputerDocking connector Eject/locking lever Alignment rails Undocking the Computer Monitor Stand Adding Memory Securing Clip Memory module Replacing a Hard Drive Hard drive Returning a Hard Drive to Dell W . d e l l . c o m s u p p o r t . d e l l . c o m P e n d i Specifications MicroprocessorPorts and Connectors Audio Keyboard Track Stick AC Adapter Standard Settings System Setup PagesViewing the System Setup Pages Contacting DellContact Numbers and Addresses Australia SydneyAustria Vienna Website http//support.euro.dell.comBelgium Brussels BrazilCanada North York, Ontario Chile SantiagoChina Xiamen Czech Republic PragueDenmark Horsholm Finland HelsinkiHome and Small Business CorporateGermany Langen Hong Kong Ireland BrayItaly Milan Home and Small Business Japan Kawasaki Website http//support.jp.dell.com Korea SeoulLatin America Luxembourg MacauMalaysia Penang Mexico Colonia GranadaNetherlands Amsterdam New ZealandNorway Lysaker Poland WarsawSingapore Singapore South Africa Johannesburg09/091 Southeast Asian and PacificSweden Upplands Vasby Switzerland GenevaTaiwan ThailandBracknell A. Austin, Texas Returning Items for Warranty Repair or Credit Battery DisposalRegulatory Information NOM Information Mexico Only Warranty and Return Policy Information Información para NOM únicamente para MéxicoMacrovision Product Notice Appendix D ex Printer setting up, 16 troubleshooting Index Index