Dell 4000 manual Internet Connection Problems, Solid blue screen appears

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A solid blue screen appears

TU R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke or a proper shutdown (see page 18), press the power button until the computer turns off. Press the power button again to restart the computer. The solid blue screen appears because you were not able to perform a proper Windows shutdown. ScanDisk will automatically run during the start-up process. Follow the instructions on the screen.

Internet Connection Problems

If you have a problem with your Dellnet account

RE V I E W “SE T T I N G UP DE L L N E T ”— See page 14.

RE V I E W “MO D E M PR O B L E M S ”— See page 34.

TU R N O F F C A L L W A I T I N G (C A T C H -P H O N E )— See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties:

1 Click the Start button, point to Settings, and then click Control Panel.

2 Double-click the Modems icon.

3 In the Modems Properties window, click Dialing Properties.

4 Ensure that To disable call waiting, dial: is checked, and then select the proper code according to the information in your telephone directory.

5 Click Apply and then click OK.

6 Close the Modems Properties window.

7 Close the Control Panel window.

Solving Problems

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Contents Solutions Guide Abbreviations and Acronyms Hints, Notices, and CautionsContents Solving Problems Adding Parts Appendix When Using Your Computer Safety InstructionsSafety Instr uctions Safety Instructions When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge Safety Instr uctions Setting Up Accessing the Internet Hint Dellnet is not Setting Up DellnetAccessing Your E-Mail Viewing Your Account InformationSending and Receiving E-Mail Resetting E-Mail Address SettingsParallel Printer Connecting a PrinterInstalling the Printer Driver Notches Windows Millennium Edition Me and Windows Turning Off the ComputerUSB Printer Swapping Devices While the Computer Is Turned Off Using the Modular BayWindows Bottom of computer Microsoft Windows 98 or Windows Me Swapping Devices While Windows Is RunningSetting Up the APR for Windows Me and Windows Setting Up the APR to Connect to a NetworkSetting Up the APR for Windows Setting Up Solving Problems See Finding SolutionsSolving Problems Accessing Help Files Power Problems If the display is blank Start-Up Error MessagesVideo and Display Problems Sunlight glare, which can cause poor picture quality If the display is difficult to readExternal Speakers Sound and Speaker ProblemsIntegrated Speakers If you cannot print to a parallel port printer Printer ProblemsIf you cannot print to a USB printer Modem ProblemsEnsure that the Print to the following port setting is USB Touch Pad Problems Scanner ProblemsDrive Problems External Keyboard ProblemsUnexpected Characters If you cannot save a file to a floppy diskIf you cannot play a music CD or install a program from a CD If you cannot play a DVD movie If you have a hard drive problemIf the CD-RW drive stops writing Click Check NowWindows Error Messages Network ProblemsProgram stops responding General Program ProblemsProgram crashes If you have a problem with your Dellnet account Internet Connection ProblemsSolid blue screen appears Modems Properties window, click Dialing PropertiesIf Your Computer Gets Wet Mail ProblemsIf You Drop or Damage Your Computer Reinstalling Drivers and Utilities Resolving Other Technical ProblemsReinstalling Windows Me and Windows Reinstalling WindowsClick I accept the Agreement, and then click Next Reinstalling WindowsSolving Problems Recreating the Hibernate File Windows 98 Only Boot Restart Your Computer With the Drivers and Utilities CDCreate the Hibernate File Delete the Old Hibernate FileSolving Problems Adding Parts Replacing the Palm Rests Palm rest Adding Parts Replacing the Display Cover Using the Advanced Port ReplicatorUSB Connecting External Devices to the APRConnect an external monitor Connect a parallel device, such as a printerDocking the Computer APR Controls and IndicatorsDocking connector Eject/locking lever Alignment rails Undocking the Computer Monitor Stand Adding Memory Securing Clip Memory module Replacing a Hard Drive Hard drive Returning a Hard Drive to Dell W . d e l l . c o m s u p p o r t . d e l l . c o m P e n d i Microprocessor SpecificationsPorts and Connectors Audio Keyboard Track Stick AC Adapter System Setup Pages Standard SettingsContacting Dell Viewing the System Setup PagesContact Numbers and Addresses Australia SydneyWebsite http//support.euro.dell.com Austria ViennaBelgium Brussels BrazilChile Santiago Canada North York, OntarioChina Xiamen Czech Republic PragueFinland Helsinki Denmark HorsholmGermany Langen Home and Small BusinessCorporate Italy Milan Home and Small Business Hong KongIreland Bray Latin America Japan KawasakiWebsite http//support.jp.dell.com Korea Seoul Macau LuxembourgMalaysia Penang Mexico Colonia GranadaNew Zealand Netherlands AmsterdamNorway Lysaker Poland WarsawSouth Africa Johannesburg Singapore Singapore09/091 Southeast Asian and PacificSwitzerland Geneva Sweden Upplands VasbyTaiwan ThailandBracknell A. Austin, Texas Regulatory Information Returning Items for Warranty Repair or CreditBattery Disposal NOM Information Mexico Only Información para NOM únicamente para México Warranty and Return Policy InformationMacrovision Product Notice Appendix D ex Printer setting up, 16 troubleshooting Index Index