Dell 4000 manual Solving Problems

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2 Solving Problems

Finding Solutions	2 6
Accessing Help Files	2 8
Power Problems	2 9
Start-UpError Messages	3 0
Video and Display Problems	3 0
If the display is blank	3 0
If the display is difficult to read	3 1
Sound and Speaker Problems	3 2
Integrated Speakers	3 2
External Speakers	3 2
Printer Problems	3 3
If you cannot print to a parallel port printer	3 3
If you cannot print to a USB printer	3 4
Modem Problems	3 4
Scanner Problems	3 5
Touch Pad Problems	3 5
External Keyboard Problems	3 6
Unexpected Characters	3 6
Drive Problems	3 6
If you cannot save a file to a floppy disk	3 6
If you cannot play a music CD
or install a program from a CD	3 7
If you cannot play a DVD movie	3 8
If the CD-RW drive stops writing	3 8
If you have a hard drive problem	3 8
Network Problems	3 9

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Contents

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Contents Solutions Guide Hints, Notices, and Cautions Abbreviations and AcronymsContents Solving Problems Adding Parts Appendix Safety Instructions When Using Your ComputerSafety Instr uctions Safety Instructions When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge Safety Instr uctions Setting Up Hint Dellnet is not Setting Up Dellnet Accessing the InternetAccessing Your E-Mail Viewing Your Account InformationResetting E-Mail Address Settings Sending and Receiving E-MailInstalling the Printer Driver Connecting a PrinterParallel Printer Notches USB Printer Turning Off the ComputerWindows Millennium Edition Me and Windows Windows Using the Modular BaySwapping Devices While the Computer Is Turned Off Bottom of computer Swapping Devices While Windows Is Running Microsoft Windows 98 or Windows MeSetting Up the APR to Connect to a Network Setting Up the APR for Windows Me and WindowsSetting Up the APR for Windows Setting Up Solving Problems Finding Solutions SeeSolving Problems Accessing Help Files Power Problems Video and Display Problems Start-Up Error MessagesIf the display is blank If the display is difficult to read Sunlight glare, which can cause poor picture qualityIntegrated Speakers Sound and Speaker ProblemsExternal Speakers Printer Problems If you cannot print to a parallel port printerEnsure that the Print to the following port setting is USB Modem ProblemsIf you cannot print to a USB printer Scanner Problems Touch Pad ProblemsExternal Keyboard Problems Drive ProblemsUnexpected Characters If you cannot save a file to a floppy diskIf you cannot play a music CD or install a program from a CD If you have a hard drive problem If you cannot play a DVD movieIf the CD-RW drive stops writing Click Check NowNetwork Problems Windows Error MessagesProgram crashes General Program ProblemsProgram stops responding Internet Connection Problems If you have a problem with your Dellnet accountSolid blue screen appears Modems Properties window, click Dialing PropertiesMail Problems If Your Computer Gets WetIf You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and UtilitiesReinstalling Windows Reinstalling Windows Me and WindowsReinstalling Windows Click I accept the Agreement, and then click NextSolving Problems Boot Restart Your Computer With the Drivers and Utilities CD Recreating the Hibernate File Windows 98 OnlyDelete the Old Hibernate File Create the Hibernate FileSolving Problems Adding Parts Replacing the Palm Rests Palm rest Adding Parts Using the Advanced Port Replicator Replacing the Display CoverConnecting External Devices to the APR USBConnect a parallel device, such as a printer Connect an external monitorAPR Controls and Indicators Docking the ComputerDocking connector Eject/locking lever Alignment rails Undocking the Computer Monitor Stand Adding Memory Securing Clip Memory module Replacing a Hard Drive Hard drive Returning a Hard Drive to Dell W . d e l l . c o m s u p p o r t . d e l l . c o m P e n d i Specifications MicroprocessorPorts and Connectors Audio Keyboard Track Stick AC Adapter Standard Settings System Setup PagesViewing the System Setup Pages Contacting DellContact Numbers and Addresses Australia SydneyAustria Vienna Website http//support.euro.dell.comBelgium Brussels BrazilCanada North York, Ontario Chile SantiagoChina Xiamen Czech Republic PragueDenmark Horsholm Finland HelsinkiCorporate Home and Small BusinessGermany Langen Ireland Bray Hong KongItaly Milan Home and Small Business Website http//support.jp.dell.com Korea Seoul Japan KawasakiLatin America Luxembourg MacauMalaysia Penang Mexico Colonia GranadaNetherlands Amsterdam New ZealandNorway Lysaker Poland WarsawSingapore Singapore South Africa Johannesburg09/091 Southeast Asian and PacificSweden Upplands Vasby Switzerland GenevaTaiwan ThailandBracknell A. Austin, Texas Battery Disposal Returning Items for Warranty Repair or CreditRegulatory Information NOM Information Mexico Only Warranty and Return Policy Information Información para NOM únicamente para MéxicoMacrovision Product Notice Appendix D ex Printer setting up, 16 troubleshooting Index Index