Dell 4000 manual If you cannot play a DVD movie, If the CD-RW drive stops writing, Click Check Now

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HINT: Because of different worldwide file types, not all DVD titles work in all DVD drives.

If you cannot play a DVD movie

EN S U R E T H A T WI N D O W S R E C O G N I Z E S T H E D R I V E — Double-click the My Computer icon. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TE S T T H E D R I V E W I T H A N O T H E R DVD— Insert another DVD to eliminate the possibility that the original DVD is defective.

CL E A N T H E D I S C — See the Tell Me How help file for instructions. To access, help files, see page 28.

HINT: If you must disable standby mode to write to a CD-RW drive, remember to enable standby mode again when you finish writing the CD.

If the CD-RW drive stops writing

DI S A B L E S T A N D B Y M O D E I N WI N D O W S B E F O R E W R I T I N G T O A CD -

RW D I S K — Search for the keyword standby in Windows Help. To access help files, see page 28.

CH A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — The CD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Closing all programs before writing to the CD-RW may also alleviate the problem.

If you have a hard drive problem

CH E C K T H E H A R D D R I V E F O R E R R O R S

Windows 98 SE and Windows Me:

Click the Start button, point to Programs—>Accessories—>System Tools, and then click ScanDisk.

Windows 2000:

1 Double-click the My Computer icon.

2 Right-click the Local Disk icon and then click Properties. 3 Click the Tools tab.

4 Click Check Now.

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Solving Problems

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Contents Solutions Guide Hints, Notices, and Cautions Abbreviations and AcronymsContents Solving Problems Adding Parts Appendix Safety Instructions When Using Your ComputerSafety Instr uctions Safety Instructions When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge Safety Instr uctions Setting Up Accessing Your E-Mail Hint Dellnet is not Setting Up DellnetAccessing the Internet Viewing Your Account InformationResetting E-Mail Address Settings Sending and Receiving E-MailParallel Printer Connecting a PrinterInstalling the Printer Driver Notches Windows Millennium Edition Me and Windows Turning Off the ComputerUSB Printer Swapping Devices While the Computer Is Turned Off Using the Modular BayWindows Bottom of computer Swapping Devices While Windows Is Running Microsoft Windows 98 or Windows MeSetting Up the APR to Connect to a Network Setting Up the APR for Windows Me and WindowsSetting Up the APR for Windows Setting Up Solving Problems Finding Solutions SeeSolving Problems Accessing Help Files Power Problems If the display is blank Start-Up Error MessagesVideo and Display Problems If the display is difficult to read Sunlight glare, which can cause poor picture qualityExternal Speakers Sound and Speaker ProblemsIntegrated Speakers Printer Problems If you cannot print to a parallel port printerIf you cannot print to a USB printer Modem ProblemsEnsure that the Print to the following port setting is USB Scanner Problems Touch Pad ProblemsUnexpected Characters External Keyboard ProblemsDrive Problems If you cannot save a file to a floppy diskIf you cannot play a music CD or install a program from a CD If the CD-RW drive stops writing If you have a hard drive problemIf you cannot play a DVD movie Click Check NowNetwork Problems Windows Error MessagesProgram stops responding General Program ProblemsProgram crashes Solid blue screen appears Internet Connection ProblemsIf you have a problem with your Dellnet account Modems Properties window, click Dialing PropertiesMail Problems If Your Computer Gets WetIf You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and UtilitiesReinstalling Windows Reinstalling Windows Me and WindowsReinstalling Windows Click I accept the Agreement, and then click NextSolving Problems Boot Restart Your Computer With the Drivers and Utilities CD Recreating the Hibernate File Windows 98 OnlyDelete the Old Hibernate File Create the Hibernate FileSolving Problems Adding Parts Replacing the Palm Rests Palm rest Adding Parts Using the Advanced Port Replicator Replacing the Display CoverConnecting External Devices to the APR USBConnect a parallel device, such as a printer Connect an external monitorAPR Controls and Indicators Docking the ComputerDocking connector Eject/locking lever Alignment rails Undocking the Computer Monitor Stand Adding Memory Securing Clip Memory module Replacing a Hard Drive Hard drive Returning a Hard Drive to Dell W . d e l l . c o m s u p p o r t . d e l l . c o m P e n d i Specifications MicroprocessorPorts and Connectors Audio Keyboard Track Stick AC Adapter Standard Settings System Setup PagesContact Numbers and Addresses Viewing the System Setup PagesContacting Dell Australia SydneyBelgium Brussels Austria ViennaWebsite http//support.euro.dell.com BrazilChina Xiamen Canada North York, OntarioChile Santiago Czech Republic PragueDenmark Horsholm Finland HelsinkiGermany Langen Home and Small BusinessCorporate Italy Milan Home and Small Business Hong KongIreland Bray Latin America Japan KawasakiWebsite http//support.jp.dell.com Korea Seoul Malaysia Penang LuxembourgMacau Mexico Colonia GranadaNorway Lysaker Netherlands AmsterdamNew Zealand Poland Warsaw09/091 Singapore SingaporeSouth Africa Johannesburg Southeast Asian and PacificTaiwan Sweden Upplands VasbySwitzerland Geneva ThailandBracknell A. Austin, Texas Regulatory Information Returning Items for Warranty Repair or CreditBattery Disposal NOM Information Mexico Only Warranty and Return Policy Information Información para NOM únicamente para MéxicoMacrovision Product Notice Appendix D ex Printer setting up, 16 troubleshooting Index Index