Dell 4000 manual Start-Up Error Messages, Video and Display Problems, If the display is blank

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Start-Up Error Messages

OP E R A T I N G S Y S T E M N O T F O U N D — Call Dell for technical assistance (see page 75).

IN S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

NO N -S Y S T E M D I S K E R R O R — A floppy disk is in the floppy drive. Remove the floppy disk and restart the computer.

Video and Display Problems

If the display is blank

CH E C K T H E PO W E R L I G H T — When the power light is blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press the power button to resume from standby mode. If the power light is off, press the power button.

CH E C K T H E B A T T E R Y — If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.

TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

CH E C K T H E AC A D A P T E R — Be sure that the power cable is firmly inserted into the electrical outlet and the green light on the AC adapter is on.

AD J U S T T H E PO W E R PR O P E R T I E S — Search for the keyword standby in Windows Help. To access help files, see page 28.

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Solving Problems

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Contents Solutions Guide Hints, Notices, and Cautions Abbreviations and AcronymsContents Solving Problems Adding Parts Appendix Safety Instructions When Using Your ComputerSafety Instr uctions Safety Instructions When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge Safety Instr uctions Setting Up Accessing Your E-Mail Hint Dellnet is not Setting Up DellnetAccessing the Internet Viewing Your Account InformationResetting E-Mail Address Settings Sending and Receiving E-MailConnecting a Printer Installing the Printer DriverParallel Printer Notches Turning Off the Computer USB PrinterWindows Millennium Edition Me and Windows Using the Modular Bay WindowsSwapping Devices While the Computer Is Turned Off Bottom of computer Swapping Devices While Windows Is Running Microsoft Windows 98 or Windows MeSetting Up the APR to Connect to a Network Setting Up the APR for Windows Me and WindowsSetting Up the APR for Windows Setting Up Solving Problems Finding Solutions SeeSolving Problems Accessing Help Files Power Problems Start-Up Error Messages Video and Display ProblemsIf the display is blank If the display is difficult to read Sunlight glare, which can cause poor picture qualitySound and Speaker Problems Integrated SpeakersExternal Speakers Printer Problems If you cannot print to a parallel port printerModem Problems Ensure that the Print to the following port setting is USBIf you cannot print to a USB printer Scanner Problems Touch Pad ProblemsUnexpected Characters External Keyboard ProblemsDrive Problems If you cannot save a file to a floppy diskIf you cannot play a music CD or install a program from a CD If the CD-RW drive stops writing If you have a hard drive problemIf you cannot play a DVD movie Click Check NowNetwork Problems Windows Error MessagesGeneral Program Problems Program crashesProgram stops responding Solid blue screen appears Internet Connection ProblemsIf you have a problem with your Dellnet account Modems Properties window, click Dialing PropertiesMail Problems If Your Computer Gets WetIf You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and UtilitiesReinstalling Windows Reinstalling Windows Me and WindowsReinstalling Windows Click I accept the Agreement, and then click NextSolving Problems Boot Restart Your Computer With the Drivers and Utilities CD Recreating the Hibernate File Windows 98 OnlyDelete the Old Hibernate File Create the Hibernate FileSolving Problems Adding Parts Replacing the Palm Rests Palm rest Adding Parts Using the Advanced Port Replicator Replacing the Display CoverConnecting External Devices to the APR USBConnect a parallel device, such as a printer Connect an external monitorAPR Controls and Indicators Docking the ComputerDocking connector Eject/locking lever Alignment rails Undocking the Computer Monitor Stand Adding Memory Securing Clip Memory module Replacing a Hard Drive Hard drive Returning a Hard Drive to Dell W . d e l l . c o m s u p p o r t . d e l l . c o m P e n d i Specifications MicroprocessorPorts and Connectors Audio Keyboard Track Stick AC Adapter Standard Settings System Setup PagesContact Numbers and Addresses Viewing the System Setup PagesContacting Dell Australia SydneyBelgium Brussels Austria ViennaWebsite http//support.euro.dell.com BrazilChina Xiamen Canada North York, OntarioChile Santiago Czech Republic PragueDenmark Horsholm Finland HelsinkiHome and Small Business CorporateGermany Langen Hong Kong Ireland BrayItaly Milan Home and Small Business Japan Kawasaki Website http//support.jp.dell.com Korea SeoulLatin America Malaysia Penang LuxembourgMacau Mexico Colonia GranadaNorway Lysaker Netherlands AmsterdamNew Zealand Poland Warsaw09/091 Singapore SingaporeSouth Africa Johannesburg Southeast Asian and PacificTaiwan Sweden Upplands VasbySwitzerland Geneva ThailandBracknell A. Austin, Texas Returning Items for Warranty Repair or Credit Battery DisposalRegulatory Information NOM Information Mexico Only Warranty and Return Policy Information Información para NOM únicamente para MéxicoMacrovision Product Notice Appendix D ex Printer setting up, 16 troubleshooting Index Index