Dell 4000 manual Modem Problems, If you cannot print to a USB printer

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w w w . d e l l . c o m s u p p o r t . d e l l . c o m

If you cannot print to a USB printer

VE R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer

cable is connected as described on page 18.

TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

EN S U R E T H A T T H E P R IN T E R I S T U R N E D O N — See the documentation

supplied with the printer.

VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y WI N D O W S —

1 Click the Start button, point to Settings, and then click Printers.

If the printer is listed, right-click the printer icon, click Properties, and then select the Details tab.

2 Ensure that the Print to the following port: setting is USB.

RE I N S T A L L T H E P R I N T E R D R I V E R — See page 16.

Modem Problems

NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to a digital telephone network damages the modem.

CH E C K T H E T E L E P H O N E J A C K — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

CO N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K — If

you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack with the telephone line.

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Solving Problems

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Contents Solutions Guide Hints, Notices, and Cautions Abbreviations and AcronymsContents Solving Problems Adding Parts Appendix Safety Instructions When Using Your ComputerSafety Instr uctions Safety Instructions When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge Safety Instr uctions Setting Up Accessing Your E-Mail Hint Dellnet is not Setting Up DellnetAccessing the Internet Viewing Your Account InformationResetting E-Mail Address Settings Sending and Receiving E-MailInstalling the Printer Driver Connecting a PrinterParallel Printer Notches USB Printer Turning Off the ComputerWindows Millennium Edition Me and Windows Windows Using the Modular BaySwapping Devices While the Computer Is Turned Off Bottom of computer Swapping Devices While Windows Is Running Microsoft Windows 98 or Windows MeSetting Up the APR to Connect to a Network Setting Up the APR for Windows Me and WindowsSetting Up the APR for Windows Setting Up Solving Problems Finding Solutions SeeSolving Problems Accessing Help Files Power Problems Video and Display Problems Start-Up Error MessagesIf the display is blank If the display is difficult to read Sunlight glare, which can cause poor picture qualityIntegrated Speakers Sound and Speaker ProblemsExternal Speakers Printer Problems If you cannot print to a parallel port printerEnsure that the Print to the following port setting is USB Modem ProblemsIf you cannot print to a USB printer Scanner Problems Touch Pad ProblemsUnexpected Characters External Keyboard ProblemsDrive Problems If you cannot save a file to a floppy diskIf you cannot play a music CD or install a program from a CD If the CD-RW drive stops writing If you have a hard drive problemIf you cannot play a DVD movie Click Check NowNetwork Problems Windows Error MessagesProgram crashes General Program ProblemsProgram stops responding Solid blue screen appears Internet Connection ProblemsIf you have a problem with your Dellnet account Modems Properties window, click Dialing PropertiesMail Problems If Your Computer Gets WetIf You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and UtilitiesReinstalling Windows Reinstalling Windows Me and WindowsReinstalling Windows Click I accept the Agreement, and then click NextSolving Problems Boot Restart Your Computer With the Drivers and Utilities CD Recreating the Hibernate File Windows 98 OnlyDelete the Old Hibernate File Create the Hibernate FileSolving Problems Adding Parts Replacing the Palm Rests Palm rest Adding Parts Using the Advanced Port Replicator Replacing the Display CoverConnecting External Devices to the APR USBConnect a parallel device, such as a printer Connect an external monitorAPR Controls and Indicators Docking the ComputerDocking connector Eject/locking lever Alignment rails Undocking the Computer Monitor Stand Adding Memory Securing Clip Memory module Replacing a Hard Drive Hard drive Returning a Hard Drive to Dell W . d e l l . c o m s u p p o r t . d e l l . c o m P e n d i Specifications MicroprocessorPorts and Connectors Audio Keyboard Track Stick AC Adapter Standard Settings System Setup PagesContact Numbers and Addresses Viewing the System Setup PagesContacting Dell Australia SydneyBelgium Brussels Austria ViennaWebsite http//support.euro.dell.com BrazilChina Xiamen Canada North York, OntarioChile Santiago Czech Republic PragueDenmark Horsholm Finland HelsinkiCorporate Home and Small BusinessGermany Langen Ireland Bray Hong KongItaly Milan Home and Small Business Website http//support.jp.dell.com Korea Seoul Japan KawasakiLatin America Malaysia Penang LuxembourgMacau Mexico Colonia GranadaNorway Lysaker Netherlands AmsterdamNew Zealand Poland Warsaw09/091 Singapore SingaporeSouth Africa Johannesburg Southeast Asian and PacificTaiwan Sweden Upplands VasbySwitzerland Geneva ThailandBracknell A. Austin, Texas Battery Disposal Returning Items for Warranty Repair or CreditRegulatory Information NOM Information Mexico Only Warranty and Return Policy Information Información para NOM únicamente para MéxicoMacrovision Product Notice Appendix D ex Printer setting up, 16 troubleshooting Index Index