4.5Terms and Conditions of Guarantee
· Duration of Guarantee
The duration of guarantee is five years, starting from the day the Solar Inverter is purchased by the end user. The gua- rantee chard enclosed with the device must be completed and sent back to Sunways AG.
Please keep the original receipt with the date of purchase and the serial number. In case of a guarantee claim, it is requi- red as evidence, together with the gua- rantee card.
· Conditions
Within the guarantee period, the Solar Inverter will be repaired in the factory in Constance, Germany, without material or labour being charged. Assembly costs shall be borne by the customer, unless something else has been agreed on.
The completed guarantee card must be sent to Sunways AG, Constance, within seven days after purchase.
In case of a guarantee claim, please
inform us beforehand, stating your name, address, phone number, email address (if applicable), and the serial number. The phone number is on the back of the user manual.
The Solar Inverter may only be shipped with the prior approval of Sunways AG. The approval will be granted as soon as the completed fault protocol has arrived,
stating the occurred fault and the way you GB would like the guarantee claim to be pro-
cessed. Devices sent to Sunways AG without prior notification cannot be accepted and repaired.
The time required to correct the fault must be granted. Sunways AG will try to correct the fault within 14 days after having received the device. If that is not possible, we will let you know the reason and when the fault will be corrected.
Please keep the original packaging, even after the guarantee period has run out. Forwarding companies may only accept the Solar Inverter if it is in the transport- proof original packaging. Therefore, please let us know if you have lost the original
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