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Problem | Solution |
The printhead is not fully closed. | Close the printhead. |
|
|
The ribbon is loaded incorrectly; it is covering | Correctly align the ribbon with the guide mark on the ribbon |
the head open sensor. | guide plate before closing the printhead assembly. See |
| “Ribbon Loading” on page 34. |
|
|
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Problem | Solution |
| Via the front panel, locate the “PRINT METHOD” menu item |
| (page 42) and select thermal transfer mode. |
Print method is incorrectly set. |
|
Ensure that the printer driver and/or software settings are | |
| correctly set (if applicable). |
|
|
| Remove the ribbon and set the printer to direct thermal |
| mode. (See “PRINT METHOD” on page 42.) |
The ribbon is loaded. |
|
Ensure that the printer driver and/or software settings are | |
| correctly set (if applicable). |
|
|
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Problem | Solution |
| Allow the printer to cool. Printing automatically resumes |
The printhead is over temperature. | when the printhead elements cool to an acceptable |
| operating temperature. |
|
|
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Problem | Solution |
| Continue printing while the printhead reaches the correct |
| operating temperature. |
The printhead is under temperature. |
|
The environment may be too cold for proper printing. | |
| Relocate the printer to a warmer area. |
|
|
70 | Zebra Z4M/Z6M Printers User’s Guide |