Nortel Networks n0060597 manual Second step, Final step

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10 Chapter 1 Getting started

Second step

Perform the upgrade using the information in Chapter 3, “Upgrading to BCM 4.0 and SRG 1.5,” on page 19.

The chapter describes:

•Upgrading BCM200/400 and BCM1000 systems

•Upgrading an SRG 1.0 system

•Upgrading a BCM400 Expansion Gateway

•step-by-step instructions to guide you through the upgrade using the Upgrade Wizard

Condition messages might appear during the upgrade. Refer to Appendix A, “Troubleshooting,” on page 39 for more information about condition messages.

When the upgrade completes successfully, go to the Final step.

Final step

After a successful upgrade, go to Chapter 4, “Post-upgrade activities,” on page 31.

This chapter describes:

•the configuration information that must be re-entered since it was not preserved by the upgrade process.

•the reinstallation of all client applications supported by BCM 4.0 on all desktop systems.

All of these activities might not apply to your system, but review them and perform the relevant activities.

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Contents Upgrade Guide Copyright 2006 Nortel Networks, All Rights Reserved How to get Help How to get Help N0060597 Contents Appendix a Troubleshooting Chapter Getting startedApplicable systems What’s new in BCMNo longer supported by BCM 4.0 software Using this upgrade guideFirst step Second step Final stepPre-upgrade activities Important information to note before attempting this upgradePre-upgrade tasks BCM system tasksDrive Label Type Size bytes Pre-upgrade activities Route Management computer tasks Record-keeping tasks Pre-upgrade activities N0060597 Upgrading to BCM 4.0 and SRG Upgrading the BCM400 Expansion GatewayPerforming the BCM 4.0 and SRG 1.5 upgrade Upgrading an SRG 1.0 system to SRGTo perform the BCM 4.0 and SRG 1.5 upgrade BCM Upgrade Wizard welcomeBCM Upgrade Checklist BCM Upgrade Wizard sign-in Upgrading to BCM 4.0 and SRG Final Confirmation Before Upgrade Begins BCM Upgrade Wizard progress Insert CD Final upgrade screen with green BCM status LEDs Upgrade Wizard BCM status indicators BCM Connection LEDs BCM ServicesUpgrading to BCM 4.0 and SRG N0060597 Post-upgrade activities BCM system tasksPost-upgrade activities Post-upgrade activities To uninstall a client application Client upgrade tasksTo install the new version of the client application Installing Reporting for Contact Center RCC To install RCCPost-upgrade activities N0060597 Hard disk upgrade Upgrade to BCM 4.0 through hard disk replacement To upgrade to BCM 4.0 through a hard disk replacementDealing with condition messages TroubleshootingDealing with log files Upgrading to BCM 4.0 after a failed pre-check or upgrade BCM Imaging Tool BITBIT recovery process prerequisites BIT recovery processCommon troubleshooting issues