Nortel Networks n0060597 manual Installing Reporting for Contact Center RCC, To install RCC

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Chapter 4 Post-upgrade activities 35

5From the Administrator Applications page, select the application to install. The panel for the selected application opens.

6Download the application according to the instructions on the panel for the application.

7Install the application by double-clicking on the downloaded file.

8Configure the clients according to your system documentation.

Installing Reporting for Contact Center (RCC)

If you uninstalled Reporting for Contact Center (RCC) in the pre-upgrade tasks or if you require RCC, you can now install RCC to function with your BCM 4.0 system.

If you are not familiar with RCC or for more detailed information on installing and working with RCC, refer to the Reporting for Contact Center Setup and Operations Guide.

For more information on installing updates using Element Manager, refer to the software updates chapter in the BCM 4.0 Administration Guide.

To install RCC

1Obtain the latest voice mail update from the Nortel Technical Support website.

2Obtain the latest RCC update from the Nortel Technical Support website.

3Perform a backup of the RCC database.

4Install the voice mail update on the BCM 4.0 system using the software updates feature in Element Manager.

5Install the RCC update on the BCM 4.0 system using the software updates feature in Element Manager.

6Download the RCC application from the BCM 4.0 system to the Web Host PC.

7Install the RCC application on the Web Host PC.

Upgrade Guide

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Contents Upgrade Guide Copyright 2006 Nortel Networks, All Rights Reserved How to get Help How to get Help N0060597 Contents Appendix a Troubleshooting Getting started ChapterWhat’s new in BCM Applicable systemsFirst step Using this upgrade guideNo longer supported by BCM 4.0 software Final step Second stepImportant information to note before attempting this upgrade Pre-upgrade activitiesBCM system tasks Pre-upgrade tasksDrive Label Type Size bytes Pre-upgrade activities Route Management computer tasks Record-keeping tasks Pre-upgrade activities N0060597 Upgrading the BCM400 Expansion Gateway Upgrading to BCM 4.0 and SRGUpgrading an SRG 1.0 system to SRG Performing the BCM 4.0 and SRG 1.5 upgradeBCM Upgrade Wizard welcome To perform the BCM 4.0 and SRG 1.5 upgradeBCM Upgrade Checklist BCM Upgrade Wizard sign-in Upgrading to BCM 4.0 and SRG Final Confirmation Before Upgrade Begins BCM Upgrade Wizard progress Insert CD Final upgrade screen with green BCM status LEDs BCM Connection LEDs BCM Services Upgrade Wizard BCM status indicatorsUpgrading to BCM 4.0 and SRG N0060597 BCM system tasks Post-upgrade activitiesPost-upgrade activities Post-upgrade activities To install the new version of the client application Client upgrade tasksTo uninstall a client application To install RCC Installing Reporting for Contact Center RCCPost-upgrade activities N0060597 Hard disk upgrade To upgrade to BCM 4.0 through a hard disk replacement Upgrade to BCM 4.0 through hard disk replacementDealing with log files TroubleshootingDealing with condition messages BCM Imaging Tool BIT Upgrading to BCM 4.0 after a failed pre-check or upgradeBIT recovery process BIT recovery process prerequisitesCommon troubleshooting issues