Nortel Networks n0060597 Upgrade Wizard BCM status indicators, BCM Connection LEDs BCM Services

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Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 29

Upgrade Wizard BCM status indicators

The indicators in the BCM Status box on the transfer/upgrade page change as the transfer and upgrade process progresses (see Figure 12 and Table 3).

Figure 12 BCM status indicators

Indicate the current state of BCM connectivity and service availability

Table 3 BCM status indicators

BCM Connection

LEDs

BCM Services

 

 

 

• indicates that the application is connected to the

Green

• indicates that the BCM is functioning and is

BCM system and can communicate with it.

 

providing all expected capabilities.

 

 

 

 

 

 

• appears if there is no connection available to the

Red

• appears during periods when there is no

BCM system, which is normal during some stages

 

access to services on the BCM system.

of the upgrade process.

 

• appears any time the BCM Connection

 

 

• appears during any reboot that occurs during the

 

indicator is red.

upgrade.

 

• appears once the system modifications begin.

 

 

• appears if the network connection is disconnected

 

It remains red until the upgrade is complete

between your computer and the BCM system.

 

and all the services have restarted.

• appears if the BCM system is powered down or in

 

Note: This LED is generally red from the start of

the middle of a power cycle.

 

the upgrade process through to completion.

 

 

 

Upgrade Guide

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Contents Upgrade Guide Copyright 2006 Nortel Networks, All Rights Reserved How to get Help How to get Help N0060597 Contents Appendix a Troubleshooting Getting started ChapterWhat’s new in BCM Applicable systemsFirst step Using this upgrade guideNo longer supported by BCM 4.0 software Final step Second stepImportant information to note before attempting this upgrade Pre-upgrade activitiesBCM system tasks Pre-upgrade tasksDrive Label Type Size bytes Pre-upgrade activities Route Management computer tasks Record-keeping tasks Pre-upgrade activities N0060597 Upgrading the BCM400 Expansion Gateway Upgrading to BCM 4.0 and SRGUpgrading an SRG 1.0 system to SRG Performing the BCM 4.0 and SRG 1.5 upgradeBCM Upgrade Wizard welcome To perform the BCM 4.0 and SRG 1.5 upgradeBCM Upgrade Checklist BCM Upgrade Wizard sign-in Upgrading to BCM 4.0 and SRG Final Confirmation Before Upgrade Begins BCM Upgrade Wizard progress Insert CD Final upgrade screen with green BCM status LEDs BCM Connection LEDs BCM Services Upgrade Wizard BCM status indicatorsUpgrading to BCM 4.0 and SRG N0060597 BCM system tasks Post-upgrade activitiesPost-upgrade activities Post-upgrade activities To install the new version of the client application Client upgrade tasksTo uninstall a client application To install RCC Installing Reporting for Contact Center RCCPost-upgrade activities N0060597 Hard disk upgrade To upgrade to BCM 4.0 through a hard disk replacement Upgrade to BCM 4.0 through hard disk replacementDealing with log files TroubleshootingDealing with condition messages BCM Imaging Tool BIT Upgrading to BCM 4.0 after a failed pre-check or upgradeBIT recovery process BIT recovery process prerequisitesCommon troubleshooting issues