Nortel Networks n0060597 manual Chapter, Getting started

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Chapter 1

Getting started

Use this document to upgrade a Business Communications Manager (BCM) or Survivable Remote Gateway (SRG) system to BCM 4.0 or SRG 1.5 software. Table 1 lists the supported upgrade paths to BCM 4.0 and SRG 1.5.

Table 1 Available upgrade paths to BCM 4.0 and SRG 1.5

Software

Hardware

Upgrade path

Comments

 

 

 

 

BCM 3.6

BCM200

BCM 3.6 or BCM 3.7 > BCM 4.0

Follow the instructions in this

BCM 3.7

BCM400

Preserves customer data.

guide.

 

BCM1000

 

 

 

 

 

 

 

 

SRG 1.0

BCM200

SRG 1.0 > SRG 1.5

Follow the instructions in this

 

BCM400

Preserves customer data.

guide.

 

 

 

 

 

 

 

BCM 3.6

BCM400

BCM 3.6 or BCM 3.7 > BCM 4.0

Follow the instructions in this

BCM 3.7

expansion

Preserves customer data.

guide.

 

gateway

 

 

 

 

 

 

 

 

BCM 3.5

BCM200

BCM 3.5 > BCM 3.7 > BCM 4.0

For details about upgrading from

 

BCM400

Preserves customer data.

BCM 3.5 to BCM 3.7, refer to the

 

BCM1000

BCM 3.7 Upgrade Guide.

 

 

 

 

 

 

BCM 3.0

BCM200

BCM 3.0 > BCM 3.6 or BCM 3.7 >

For details about upgrading from

 

BCM400

BCM 4.0

BCM 3.0 to BCM 3.6, refer to the

 

BCM1000

Preserves customer data.

BCM 3.6 Upgrade Guide.

 

 

 

 

 

 

 

BCM 2.5 / FP1

BCM1000

Hard disk replacement and re-program

Refer to “Hard disk upgrade” on

 

 

customer data (requires BCM 4.0 upgrade

page 37

 

 

keycode)

 

 

 

 

 

BCM 2.0x

BCM1000

Hard disk replacement and re-program

Refer to “Hard disk upgrade” on

 

 

customer data (requires BCM 4.0 upgrade

page 37

 

 

keycode and 256 Mb RAM)

 

 

 

 

 

The upgrade of a beta version of BCM 4.0 software to the released version is supported by the Software Update task of Element Manager. Refer to the Software Updates chapter of the BCM 4.0 Administration Guide for information on how to use the Software Update task to perform the upgrade of your BCM 4.0 beta system to the generally available BCM 4.0 released version.

The hardware for BCM200, BCM400, and BCM1000 systems remains the same as for BCM 3.6 and BCM 3.7. If you have a functional BCM system, there is no need to reinstall your system hardware before beginning the upgrade.

Survivable Remote Gateway (SRG)

An SRG system uses the same hardware and is based on the same software as a BCM system (SRG 1.0 is based on BCM 3.6/3.7; and SRG 1.5 is based on BCM 4.0). When the SRG keycode is applied, only the SRG functionality is activated. Therefore, the same upgrade process is used to upgrade BCM and SRG systems.

Upgrade Guide

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Contents Upgrade Guide Copyright 2006 Nortel Networks, All Rights Reserved How to get Help How to get Help N0060597 Contents Appendix a Troubleshooting Getting started ChapterWhat’s new in BCM Applicable systemsNo longer supported by BCM 4.0 software Using this upgrade guideFirst step Final step Second stepImportant information to note before attempting this upgrade Pre-upgrade activitiesBCM system tasks Pre-upgrade tasksDrive Label Type Size bytes Pre-upgrade activities Route Management computer tasks Record-keeping tasks Pre-upgrade activities N0060597 Upgrading the BCM400 Expansion Gateway Upgrading to BCM 4.0 and SRGUpgrading an SRG 1.0 system to SRG Performing the BCM 4.0 and SRG 1.5 upgradeBCM Upgrade Wizard welcome To perform the BCM 4.0 and SRG 1.5 upgradeBCM Upgrade Checklist BCM Upgrade Wizard sign-in Upgrading to BCM 4.0 and SRG Final Confirmation Before Upgrade Begins BCM Upgrade Wizard progress Insert CD Final upgrade screen with green BCM status LEDs BCM Connection LEDs BCM Services Upgrade Wizard BCM status indicatorsUpgrading to BCM 4.0 and SRG N0060597 BCM system tasks Post-upgrade activitiesPost-upgrade activities Post-upgrade activities To uninstall a client application Client upgrade tasksTo install the new version of the client application To install RCC Installing Reporting for Contact Center RCCPost-upgrade activities N0060597 Hard disk upgrade To upgrade to BCM 4.0 through a hard disk replacement Upgrade to BCM 4.0 through hard disk replacementDealing with condition messages TroubleshootingDealing with log files BCM Imaging Tool BIT Upgrading to BCM 4.0 after a failed pre-check or upgradeBIT recovery process BIT recovery process prerequisitesCommon troubleshooting issues