Nortel Networks n0060597 To perform the BCM 4.0 and SRG 1.5 upgrade, BCM Upgrade Wizard welcome

Page 21

Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 21

To perform the BCM 4.0 and SRG 1.5 upgrade

1Insert the BCM 4.0 Upgrade CD marked Disk 1 into the CD-ROM drive of the management computer.

•If your CD-ROM drive is configured to run automatically, the welcome page appears.

•If your CD-ROM drive does not run automatically, run Startup.bat.

(On Windows, click Start, choose Run, enter <CD drive letter>:Startup.bat and then click OK.)

The welcome page of the Upgrade Wizard appears (see Figure 2). Read the information carefully so that you understand the upgrade process. This page explains how the upgrade process works.

Figure 2 BCM Upgrade Wizard welcome page

2Click I Accept to proceed with the upgrade.

The BCM Upgrade Checklist page appears (see Figure 3).

Upgrade Guide

Image 21

Contents Upgrade Guide Copyright 2006 Nortel Networks, All Rights Reserved How to get Help How to get Help N0060597 Contents Appendix a Troubleshooting Getting started ChapterWhat’s new in BCM Applicable systemsUsing this upgrade guide No longer supported by BCM 4.0 softwareFirst step Final step Second stepImportant information to note before attempting this upgrade Pre-upgrade activitiesBCM system tasks Pre-upgrade tasksDrive Label Type Size bytes Pre-upgrade activities Route Management computer tasks Record-keeping tasks Pre-upgrade activities N0060597 Upgrading the BCM400 Expansion Gateway Upgrading to BCM 4.0 and SRGUpgrading an SRG 1.0 system to SRG Performing the BCM 4.0 and SRG 1.5 upgradeBCM Upgrade Wizard welcome To perform the BCM 4.0 and SRG 1.5 upgradeBCM Upgrade Checklist BCM Upgrade Wizard sign-in Upgrading to BCM 4.0 and SRG Final Confirmation Before Upgrade Begins BCM Upgrade Wizard progress Insert CD Final upgrade screen with green BCM status LEDs BCM Connection LEDs BCM Services Upgrade Wizard BCM status indicatorsUpgrading to BCM 4.0 and SRG N0060597 BCM system tasks Post-upgrade activitiesPost-upgrade activities Post-upgrade activities Client upgrade tasks To uninstall a client applicationTo install the new version of the client application To install RCC Installing Reporting for Contact Center RCCPost-upgrade activities N0060597 Hard disk upgrade To upgrade to BCM 4.0 through a hard disk replacement Upgrade to BCM 4.0 through hard disk replacementTroubleshooting Dealing with condition messagesDealing with log files BCM Imaging Tool BIT Upgrading to BCM 4.0 after a failed pre-check or upgradeBIT recovery process BIT recovery process prerequisitesCommon troubleshooting issues