Nortel Networks n0060597 manual Upgrading to BCM 4.0 and SRG

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24 Chapter 3 Upgrading to BCM 4.0 and SRG 1.5

8Click Next when you are ready to proceed.

If you entered incorrect information, you receive a condition message. Click OK and check your entry.

After you click the Next button, the Upgrade Wizard performs a system validation to ensure that your system is ready to receive the upgrade. It also configures FTP access and sends the pre-check files to the BCM system. The wizard provides indicators of the various activities it performs to set up and run the verification tool.

If you receive any condition messages during the verification process, refer to Appendix A, “Troubleshooting,” on page 39 for more details about the condition.

When the verification is complete:

If the verification is unsuccessful, you receive a condition message describing what is missing from your system. In this case, click OK on the dialog box, and then click Exit on the wizard page. Correct the problem before attempting to repeat the upgrade.

If the verification is successful, the page shown in Figure 5 appears. This page shows you a snapshot of the system information.

Figure 5 Screen showing system information and Begin Upgrade box

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Contents Upgrade Guide Copyright 2006 Nortel Networks, All Rights Reserved How to get Help How to get Help N0060597 Contents Appendix a Troubleshooting Chapter Getting startedApplicable systems What’s new in BCMUsing this upgrade guide No longer supported by BCM 4.0 softwareFirst step Second step Final stepPre-upgrade activities Important information to note before attempting this upgradePre-upgrade tasks BCM system tasksDrive Label Type Size bytes Pre-upgrade activities Route Management computer tasks Record-keeping tasks Pre-upgrade activities N0060597 Upgrading to BCM 4.0 and SRG Upgrading the BCM400 Expansion GatewayPerforming the BCM 4.0 and SRG 1.5 upgrade Upgrading an SRG 1.0 system to SRGTo perform the BCM 4.0 and SRG 1.5 upgrade BCM Upgrade Wizard welcomeBCM Upgrade Checklist BCM Upgrade Wizard sign-in Upgrading to BCM 4.0 and SRG Final Confirmation Before Upgrade Begins BCM Upgrade Wizard progress Insert CD Final upgrade screen with green BCM status LEDs Upgrade Wizard BCM status indicators BCM Connection LEDs BCM ServicesUpgrading to BCM 4.0 and SRG N0060597 Post-upgrade activities BCM system tasksPost-upgrade activities Post-upgrade activities Client upgrade tasks To uninstall a client applicationTo install the new version of the client application Installing Reporting for Contact Center RCC To install RCCPost-upgrade activities N0060597 Hard disk upgrade Upgrade to BCM 4.0 through hard disk replacement To upgrade to BCM 4.0 through a hard disk replacementTroubleshooting Dealing with condition messagesDealing with log files Upgrading to BCM 4.0 after a failed pre-check or upgrade BCM Imaging Tool BITBIT recovery process prerequisites BIT recovery processCommon troubleshooting issues