Nortel Networks n0060597 manual Appendix a Troubleshooting

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6Contents

Appendix A

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Dealing with condition messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Dealing with log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Upgrading to BCM 4.0 after a failed pre-check or upgrade . . . . . . . . . . . . . . . . . . . . . 40 BCM Imaging Tool (BIT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 BIT recovery process prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 BIT recovery process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Common troubleshooting issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

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Contents Upgrade Guide Copyright 2006 Nortel Networks, All Rights Reserved How to get Help How to get Help N0060597 Contents Appendix a Troubleshooting Chapter Getting startedApplicable systems What’s new in BCMUsing this upgrade guide No longer supported by BCM 4.0 softwareFirst step Second step Final stepPre-upgrade activities Important information to note before attempting this upgradePre-upgrade tasks BCM system tasksDrive Label Type Size bytes Pre-upgrade activities Route Management computer tasks Record-keeping tasks Pre-upgrade activities N0060597 Upgrading to BCM 4.0 and SRG Upgrading the BCM400 Expansion GatewayPerforming the BCM 4.0 and SRG 1.5 upgrade Upgrading an SRG 1.0 system to SRGTo perform the BCM 4.0 and SRG 1.5 upgrade BCM Upgrade Wizard welcomeBCM Upgrade Checklist BCM Upgrade Wizard sign-in Upgrading to BCM 4.0 and SRG Final Confirmation Before Upgrade Begins BCM Upgrade Wizard progress Insert CD Final upgrade screen with green BCM status LEDs Upgrade Wizard BCM status indicators BCM Connection LEDs BCM ServicesUpgrading to BCM 4.0 and SRG N0060597 Post-upgrade activities BCM system tasksPost-upgrade activities Post-upgrade activities Client upgrade tasks To uninstall a client applicationTo install the new version of the client application Installing Reporting for Contact Center RCC To install RCCPost-upgrade activities N0060597 Hard disk upgrade Upgrade to BCM 4.0 through hard disk replacement To upgrade to BCM 4.0 through a hard disk replacementTroubleshooting Dealing with condition messagesDealing with log files Upgrading to BCM 4.0 after a failed pre-check or upgrade BCM Imaging Tool BITBIT recovery process prerequisites BIT recovery processCommon troubleshooting issues