Nortel Networks n0060597 manual Copyright 2006 Nortel Networks, All Rights Reserved

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Copyright © 2006 Nortel Networks, All Rights Reserved

All rights reserved.

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.

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Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

Microsoft, MS, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.

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Contents Upgrade Guide Copyright 2006 Nortel Networks, All Rights Reserved How to get Help How to get Help N0060597 Contents Appendix a Troubleshooting Chapter Getting startedApplicable systems What’s new in BCMFirst step Using this upgrade guideNo longer supported by BCM 4.0 software Second step Final stepPre-upgrade activities Important information to note before attempting this upgradePre-upgrade tasks BCM system tasksDrive Label Type Size bytes Pre-upgrade activities Route Management computer tasks Record-keeping tasks Pre-upgrade activities N0060597 Upgrading to BCM 4.0 and SRG Upgrading the BCM400 Expansion GatewayPerforming the BCM 4.0 and SRG 1.5 upgrade Upgrading an SRG 1.0 system to SRGTo perform the BCM 4.0 and SRG 1.5 upgrade BCM Upgrade Wizard welcomeBCM Upgrade Checklist BCM Upgrade Wizard sign-in Upgrading to BCM 4.0 and SRG Final Confirmation Before Upgrade Begins BCM Upgrade Wizard progress Insert CD Final upgrade screen with green BCM status LEDs Upgrade Wizard BCM status indicators BCM Connection LEDs BCM ServicesUpgrading to BCM 4.0 and SRG N0060597 Post-upgrade activities BCM system tasksPost-upgrade activities Post-upgrade activities To install the new version of the client application Client upgrade tasksTo uninstall a client application Installing Reporting for Contact Center RCC To install RCCPost-upgrade activities N0060597 Hard disk upgrade Upgrade to BCM 4.0 through hard disk replacement To upgrade to BCM 4.0 through a hard disk replacementDealing with log files TroubleshootingDealing with condition messages Upgrading to BCM 4.0 after a failed pre-check or upgrade BCM Imaging Tool BITBIT recovery process prerequisites BIT recovery processCommon troubleshooting issues