Nortel Networks n0060597 manual Post-upgrade activities

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32 Chapter 4 Post-upgrade activities

Ensure that your system name follows the naming standards: If your system name does not follow the naming standards for BCM 4.0, then change your system name to follow the BCM 4.0 naming standards. For more information, see “BCM system tasks” on page 12.

Configure the system time zone: Verify that the time zone including location for your system is correct (Configuration > System > Date and Time > Time zone). BCM 4.0 includes more time zones than previous BCM software versions. After the upgrade your system might display an incorrect time zone, since it is not possible to upgrade the time zone setting to one that did not exist in the previous BCM software version.

Confirm the system is in SRG Mode (SRG systems only): To verify that your SRG 1.0 system is upgraded to an SRG 1.5 system, open Element Manager and verify that the Survivable Remote Gateway tab is visible (Configuration > Resources > Survivable Remote Gateway).

Create IP filter rule: Connect to the system with Element Manager and create the IP filter rule to allow the required port to access the BCM system (Configuration > Data Services > NAT and Filters > Interfaces). This is required to access the system once the firewall is enabled.

Enable the firewall (NAT): After creating the IP filter rule, enable the firewall on the BCM system (Configuration > Data Services > NAT and Filters > Interfaces).

Scheduled tasks: Reprogram any scheduled tasks, such as backup, CDR, and log management (see the BCM 4.0 Administration Guide).

Configure SIP: If the system requires SIP, configure the required settings using Element Manager (Configuration > Resources > Telephony Resources, then select an IP Trunk from the list of modules).

User accounts: Reenter the user accounts, groups, and permissions according to the information gathered in the pre-upgrade tasks using Element Manager (Configuration > Administrator Access > Accounts and Privileges).

LAN: The LAN connection type is set to the default value, Auto Sense. If your system requires another setting, you must change this value manually (Configuration > Resources > Network Interfaces).

WAN: If users require WAN access you must reconfigure the PPP Authentication parameters

– username and password for WAN resources. (Configuration > Resources > Network Interfaces > Interfaces > WAN > PPP Parameters). If you need to change the associated password, go to: Configuration > Administrator Access > Accounts and Privileges > View by Accounts, then select the username and click Modify. This changes the password for all instances of that username.

DHCP: You must reconfigure the DHCP server settings for DHCP Excluded Address Range and Client Name/Description for the Reserved Address range (Configuration > Data Services > DHCP Server > Subnet Name > Address Ranges).

Modem access: If users require modem access for remote management tasks, you must configure the Modem Access Parameters (Configuration > Resources > Network Interfaces > Interfaces > Modem).

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Contents Upgrade Guide Copyright 2006 Nortel Networks, All Rights Reserved How to get Help How to get Help N0060597 Contents Appendix a Troubleshooting Chapter Getting startedApplicable systems What’s new in BCMFirst step Using this upgrade guideNo longer supported by BCM 4.0 software Second step Final stepPre-upgrade activities Important information to note before attempting this upgradePre-upgrade tasks BCM system tasksDrive Label Type Size bytes Pre-upgrade activities Route Management computer tasks Record-keeping tasks Pre-upgrade activities N0060597 Upgrading to BCM 4.0 and SRG Upgrading the BCM400 Expansion GatewayPerforming the BCM 4.0 and SRG 1.5 upgrade Upgrading an SRG 1.0 system to SRGTo perform the BCM 4.0 and SRG 1.5 upgrade BCM Upgrade Wizard welcomeBCM Upgrade Checklist BCM Upgrade Wizard sign-in Upgrading to BCM 4.0 and SRG Final Confirmation Before Upgrade Begins BCM Upgrade Wizard progress Insert CD Final upgrade screen with green BCM status LEDs Upgrade Wizard BCM status indicators BCM Connection LEDs BCM ServicesUpgrading to BCM 4.0 and SRG N0060597 Post-upgrade activities BCM system tasksPost-upgrade activities Post-upgrade activities To install the new version of the client application Client upgrade tasksTo uninstall a client application Installing Reporting for Contact Center RCC To install RCCPost-upgrade activities N0060597 Hard disk upgrade Upgrade to BCM 4.0 through hard disk replacement To upgrade to BCM 4.0 through a hard disk replacementDealing with log files TroubleshootingDealing with condition messages Upgrading to BCM 4.0 after a failed pre-check or upgrade BCM Imaging Tool BITBIT recovery process prerequisites BIT recovery processCommon troubleshooting issues