Nortel Networks n0060597 manual Upgrade to BCM 4.0 through hard disk replacement

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38Chapter 5 Hard disk upgrade

Upgrade to BCM 4.0 through hard disk replacement

Use the following procedure to upgrade a BCM1000 system running BCM 2.x software to BCM 4.0 by replacing the system hard disk. The hard disk upgrade does not preserve customer data, including core data. You must reprogram all customer data after a successful upgrade.

To upgrade to BCM 4.0 through a hard disk replacement

1Perform a cold start of your BCM 2.x system.

2Power off your BCM 2.x system.

3Remove the current hard disk from your system (see the Installation and Maintenance Guide).

4Install the new BCM 4.0 hard disk into your system (see the Installation and Maintenance Guide).

5Initialize the hard disk (see the Installation and Maintenance Guide).

6Connect to your system with Element Manager.

Open a web browser and access the BCM 4.0 system web page. Download and install Element Manager on the management computer. Use the default username and password, nnadmin and PlsChgMe!, to access your BCM 4.0 system. The first time you connect to the system, you must change your password before continuing (after you enter the new password, click the Welcome link to activate the confirm password box). For more information on connecting to your system with Element Manager, see the BCM 4.0 Installation Checklist and Quick Start Guide.

7In Element Manager press the Cold Reset Telephony Services button (Administration > Utilities > Reset) to perform a cold start and remove the old data.

8Configure your system with Element Manager or the Startup Profile (see the Installation Checklist and Quick Start Guide).

9Re-program any remaining customer data and settings as required.

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Contents Upgrade Guide Copyright 2006 Nortel Networks, All Rights Reserved How to get Help How to get Help N0060597 Contents Appendix a Troubleshooting Chapter Getting startedApplicable systems What’s new in BCMFirst step Using this upgrade guideNo longer supported by BCM 4.0 software Second step Final stepPre-upgrade activities Important information to note before attempting this upgradePre-upgrade tasks BCM system tasksDrive Label Type Size bytes Pre-upgrade activities Route Management computer tasks Record-keeping tasks Pre-upgrade activities N0060597 Upgrading to BCM 4.0 and SRG Upgrading the BCM400 Expansion GatewayPerforming the BCM 4.0 and SRG 1.5 upgrade Upgrading an SRG 1.0 system to SRGTo perform the BCM 4.0 and SRG 1.5 upgrade BCM Upgrade Wizard welcomeBCM Upgrade Checklist BCM Upgrade Wizard sign-in Upgrading to BCM 4.0 and SRG Final Confirmation Before Upgrade Begins BCM Upgrade Wizard progress Insert CD Final upgrade screen with green BCM status LEDs Upgrade Wizard BCM status indicators BCM Connection LEDs BCM ServicesUpgrading to BCM 4.0 and SRG N0060597 Post-upgrade activities BCM system tasksPost-upgrade activities Post-upgrade activities To install the new version of the client application Client upgrade tasksTo uninstall a client application Installing Reporting for Contact Center RCC To install RCCPost-upgrade activities N0060597 Hard disk upgrade Upgrade to BCM 4.0 through hard disk replacement To upgrade to BCM 4.0 through a hard disk replacementDealing with log files TroubleshootingDealing with condition messages Upgrading to BCM 4.0 after a failed pre-check or upgrade BCM Imaging Tool BITBIT recovery process prerequisites BIT recovery processCommon troubleshooting issues
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