Nortel Networks n0060597 manual How to get Help N0060597

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4How to get Help

N0060597

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Contents Upgrade Guide Copyright 2006 Nortel Networks, All Rights Reserved How to get Help How to get Help N0060597 Contents Appendix a Troubleshooting Chapter Getting startedApplicable systems What’s new in BCMNo longer supported by BCM 4.0 software Using this upgrade guideFirst step Second step Final stepPre-upgrade activities Important information to note before attempting this upgradePre-upgrade tasks BCM system tasksDrive Label Type Size bytes Pre-upgrade activities Route Management computer tasks Record-keeping tasks Pre-upgrade activities N0060597 Upgrading to BCM 4.0 and SRG Upgrading the BCM400 Expansion GatewayPerforming the BCM 4.0 and SRG 1.5 upgrade Upgrading an SRG 1.0 system to SRGTo perform the BCM 4.0 and SRG 1.5 upgrade BCM Upgrade Wizard welcomeBCM Upgrade Checklist BCM Upgrade Wizard sign-in Upgrading to BCM 4.0 and SRG Final Confirmation Before Upgrade Begins BCM Upgrade Wizard progress Insert CD Final upgrade screen with green BCM status LEDs Upgrade Wizard BCM status indicators BCM Connection LEDs BCM ServicesUpgrading to BCM 4.0 and SRG N0060597 Post-upgrade activities BCM system tasksPost-upgrade activities Post-upgrade activities To uninstall a client application Client upgrade tasksTo install the new version of the client application Installing Reporting for Contact Center RCC To install RCCPost-upgrade activities N0060597 Hard disk upgrade Upgrade to BCM 4.0 through hard disk replacement To upgrade to BCM 4.0 through a hard disk replacementDealing with condition messages TroubleshootingDealing with log files Upgrading to BCM 4.0 after a failed pre-check or upgrade BCM Imaging Tool BITBIT recovery process prerequisites BIT recovery processCommon troubleshooting issues