Nortel Networks n0060597 manual Insert CD

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Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 27

12When the dialog box shown in Figure 9 appears, remove the first upgrade CD (Disk 1) from the CD drive and insert the second upgrade CD (Disk 2) into the drive.

Figure 9 Insert CD

13Click OK to continue.

Once the files are transferred, the upgrade continues. The system reboots multiple times before the upgrade is complete. When the upgrade is complete, the dialog box shown in Figure 10 appears and the Overall Progress bar, shown in Figure 7 on page 26, shows 100%.

Figure 10 Successful upgrade completion indicator

14Click OK.

15Confirm that both BCM status indicators on the Upgrade Wizard screen are green.

16To exit the Upgrade Wizard, click the Close box at the upper right corner of the BCM Upgrade Wizard screen shown in Figure 11.

Upgrade Guide

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Contents Upgrade Guide Copyright 2006 Nortel Networks, All Rights Reserved How to get Help How to get Help N0060597 Contents Appendix a Troubleshooting Getting started ChapterWhat’s new in BCM Applicable systemsUsing this upgrade guide No longer supported by BCM 4.0 softwareFirst step Final step Second stepImportant information to note before attempting this upgrade Pre-upgrade activitiesBCM system tasks Pre-upgrade tasksDrive Label Type Size bytes Pre-upgrade activities Route Management computer tasks Record-keeping tasks Pre-upgrade activities N0060597 Upgrading the BCM400 Expansion Gateway Upgrading to BCM 4.0 and SRGUpgrading an SRG 1.0 system to SRG Performing the BCM 4.0 and SRG 1.5 upgradeBCM Upgrade Wizard welcome To perform the BCM 4.0 and SRG 1.5 upgradeBCM Upgrade Checklist BCM Upgrade Wizard sign-in Upgrading to BCM 4.0 and SRG Final Confirmation Before Upgrade Begins BCM Upgrade Wizard progress Insert CD Final upgrade screen with green BCM status LEDs BCM Connection LEDs BCM Services Upgrade Wizard BCM status indicatorsUpgrading to BCM 4.0 and SRG N0060597 BCM system tasks Post-upgrade activitiesPost-upgrade activities Post-upgrade activities Client upgrade tasks To uninstall a client applicationTo install the new version of the client application To install RCC Installing Reporting for Contact Center RCCPost-upgrade activities N0060597 Hard disk upgrade To upgrade to BCM 4.0 through a hard disk replacement Upgrade to BCM 4.0 through hard disk replacementTroubleshooting Dealing with condition messagesDealing with log files BCM Imaging Tool BIT Upgrading to BCM 4.0 after a failed pre-check or upgradeBIT recovery process BIT recovery process prerequisitesCommon troubleshooting issues