Nortel Networks n0060597 manual Pre-upgrade tasks, BCM system tasks

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12Chapter 2 Pre-upgrade activities

No longer supported: A number of BCM 3.6/3.7 features are no longer supported in BCM 4.0. Refer to “No longer supported by BCM 4.0 software” on page 9 for more information.

Pre-upgrade tasks

The pre-upgrade tasks must be completed before attempting the upgrade.

The pre-upgrade tasks are divided into three parts:

“BCM system tasks” on page 12

“Management computer tasks” on page 16

“Record-keeping tasks” on page 17

BCM system tasks

The Upgrade Wizard verifies many of these system tasks during the initial stage of the upgrade process. However, if you manually verify these requirements, you can avoid any potential issues during the upgrade process.

Perform the following tasks dealing with your BCM 3.6/3.7 system before beginning the upgrade:

Verify hardware requirements: Ensure that your BCM system meets the following requirements:

BCM system running BCM 3.6 (2.2c or 3.1a), BCM 3.7 (2.4f), or SRG 1.0

Hard disk: must be a Nortel-supplied OEM hard disk (minimum 20GB) with partitions defined at manufacture or by the BCM Imaging Tool (BIT)

RAM: minimum of 256 MB

BCM1000/BCM400: MSC 1A Media Services Card (MSC) with two MS-PEC IIIs or four MS-PEC IIIs

BCM200: MSC 1B Media Services Card with one or two MS-PEC IIIs installed

Optional: USB cable to connect the UPS for graceful shutdown (replaces serial connection)

Ensure that your system name follows the naming standards: The standards for creating a valid BCM 4.0 system name are different than those for BCM 3.6/3.7. If your system name does not meet the standards for BCM 4.0, the upgrade will still complete successfully. However, Nortel recommends that you change your system name to follow the BCM 4.0 naming standards (either before or after the upgrade). Please use the following standards when determining a system name:

The system name cannot be blank.

The system name cannot be greater than 24 characters in length.

The valid characters are uppercase and lowercase letters (a–z, A–Z), numeric digits (0–9), and the dash character (-).

The first character cannot be the dash character (“-”).

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Contents Upgrade Guide Copyright 2006 Nortel Networks, All Rights Reserved How to get Help How to get Help N0060597 Contents Appendix a Troubleshooting Chapter Getting startedApplicable systems What’s new in BCMUsing this upgrade guide No longer supported by BCM 4.0 softwareFirst step Second step Final stepPre-upgrade activities Important information to note before attempting this upgradePre-upgrade tasks BCM system tasksDrive Label Type Size bytes Pre-upgrade activities Route Management computer tasks Record-keeping tasks Pre-upgrade activities N0060597 Upgrading to BCM 4.0 and SRG Upgrading the BCM400 Expansion GatewayPerforming the BCM 4.0 and SRG 1.5 upgrade Upgrading an SRG 1.0 system to SRGTo perform the BCM 4.0 and SRG 1.5 upgrade BCM Upgrade Wizard welcomeBCM Upgrade Checklist BCM Upgrade Wizard sign-in Upgrading to BCM 4.0 and SRG Final Confirmation Before Upgrade Begins BCM Upgrade Wizard progress Insert CD Final upgrade screen with green BCM status LEDs Upgrade Wizard BCM status indicators BCM Connection LEDs BCM ServicesUpgrading to BCM 4.0 and SRG N0060597 Post-upgrade activities BCM system tasksPost-upgrade activities Post-upgrade activities Client upgrade tasks To uninstall a client applicationTo install the new version of the client application Installing Reporting for Contact Center RCC To install RCCPost-upgrade activities N0060597 Hard disk upgrade Upgrade to BCM 4.0 through hard disk replacement To upgrade to BCM 4.0 through a hard disk replacementTroubleshooting Dealing with condition messagesDealing with log files Upgrading to BCM 4.0 after a failed pre-check or upgrade BCM Imaging Tool BITBIT recovery process prerequisites BIT recovery processCommon troubleshooting issues