Nortel Networks n0060597 manual No longer supported by BCM 4.0 software, Using this upgrade guide

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Chapter 1 Getting started 9

No longer supported by BCM 4.0 software

The following items are not supported by BCM 4.0 software:

Companion, European Matra DECT, and Symbol: Keycodes are unavailable for BCM 4.0 and these telephones will no longer function.

PPTP functionality: Point-to-point tunneling protocol (PPTP) for VPN access is no longer supported. BCM 4.0 provides support for IPSec as the preferred VPN solution.

Voice Applications: CallPilot Mailbox Manager and Operator Manager, previously available through the Unified Messaging interface, are no longer available through a graphical user interface. This functionality can be accessed through Telset administration (see BCM 4.0 Telset Administration Guide).

BCM 3.6/3.7 wizards: The wizards available in BCM 3.6/3.7 are replaced with similar functionality in BCM 4.0:

The Quick Start wizard is replaced by the Startup Profile in BCM 4.0.

The Add New Users wizard functionality is accomplished using Element Manager.

The Edit DN Record Template functionality is accomplished using Element Manager.

The DN Renumber functionality is accomplished using Element Manager.

The Network Update functionality is accomplished using Element Manager.

DECT configuration and DECT mobile wizards are no longer available for Matra DECT since Matra DECT is not supported in BCM 4.0 (Kirk DECT is supported).

COPS protocol: The ability to configure quality of service queue policies using the COPS protocol is no longer supported. The synoptics MIBs supported on BCM 3.6/3.7 for this purpose have also been removed.

Partial double density: Partial double density (PDD) was used to support Companion telephones (through buses 6 and 7). Since Companion is no longer supported, PDD is not required and all buses are full double density (FDD).

Using this upgrade guide

This section explains how to use the information in this guide.

Ensure that you read all the instructions carefully before attempting the upgrade.

First step

Read the sections in Chapter 2, “Pre-upgrade activities,” on page 11 about prerequisites and pre-upgrade tasks.

Read Chapter 3, “Upgrading to BCM 4.0 and SRG 1.5,” on page 19 before performing the upgrade.

After you read this information and are certain that your system is ready to be upgraded, go to the Second step.

Upgrade Guide

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Contents Upgrade Guide Copyright 2006 Nortel Networks, All Rights Reserved How to get Help How to get Help N0060597 Contents Appendix a Troubleshooting Getting started ChapterWhat’s new in BCM Applicable systemsUsing this upgrade guide No longer supported by BCM 4.0 softwareFirst step Final step Second stepImportant information to note before attempting this upgrade Pre-upgrade activitiesBCM system tasks Pre-upgrade tasksDrive Label Type Size bytes Pre-upgrade activities Route Management computer tasks Record-keeping tasks Pre-upgrade activities N0060597 Upgrading the BCM400 Expansion Gateway Upgrading to BCM 4.0 and SRGUpgrading an SRG 1.0 system to SRG Performing the BCM 4.0 and SRG 1.5 upgradeBCM Upgrade Wizard welcome To perform the BCM 4.0 and SRG 1.5 upgradeBCM Upgrade Checklist BCM Upgrade Wizard sign-in Upgrading to BCM 4.0 and SRG Final Confirmation Before Upgrade Begins BCM Upgrade Wizard progress Insert CD Final upgrade screen with green BCM status LEDs BCM Connection LEDs BCM Services Upgrade Wizard BCM status indicatorsUpgrading to BCM 4.0 and SRG N0060597 BCM system tasks Post-upgrade activitiesPost-upgrade activities Post-upgrade activities Client upgrade tasks To uninstall a client applicationTo install the new version of the client application To install RCC Installing Reporting for Contact Center RCCPost-upgrade activities N0060597 Hard disk upgrade To upgrade to BCM 4.0 through a hard disk replacement Upgrade to BCM 4.0 through hard disk replacementTroubleshooting Dealing with condition messagesDealing with log files BCM Imaging Tool BIT Upgrading to BCM 4.0 after a failed pre-check or upgradeBIT recovery process BIT recovery process prerequisitesCommon troubleshooting issues